Manager, Customer Success (Corporate Travel/SaaS)

Emburse

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Addison, TX Full-time Posted 4d ago

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Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

The Manager, Customer Success- Travel leads a team of Customer Success Managers responsible for helping Travel customers achieve measurable program value, strong adoption, and successful renewals. This leader combines customer success leadership with practical knowledge of corporate travel programs, travel technology, and Travel product performance.

The role is accountable for developing a dashboard-fluent CSM team; ensuring proactive portfolio management; guiding complex performance investigations and escalations; and partnering closely with Product, Support, Implementations, Finance, Sales, and Travel Management Company partners to deliver a consistent customer experience.