Tier 1/2 Service Desk Analyst (Senior)

Cwsc

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North Chicago, IL Full-time Posted 15d ago

$75k–$105k/yr Apply directly →

Computer World Services, Corp. (CWS) seeks Senior Tier 1/2 Service Desk Analysts to provide experienced customer-facing technical support for the USMEPCOM ENLIST program. These positions receive incidents and service requests, resolve approved first-contact and authorized Tier 2 issues, document interactions in ServiceNow, confirm restoration, and escalate issues requiring advanced assistance. Senior Analysts handle complex or high-priority cases within the Tier 1/2 scope and provide technical guidance to less-experienced personnel. Analysts support hardware, software, networks, telecommunications, portals, system access, audio-visual equipment, and connectivity, and play an important role in recognizing and rapidly escalating potential outage signals to service-desk leadership and the Outage Response Team.

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