Director, Global Manufacturing and Quality

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Director Global Manufacturing Global Quality function is responsible for driving operational excellence in nearshored manufacturing, quality & compliance of operations for Coates, ensuring high standards of product quality, vendor regulatory compliance, and performance improvement. The role leads strategic initiatives to optimize manufacturing efficiency, develop & strengthen quality management systems, and ensure adherence to internal standards, external regulations, and customer requirements across the Global segment. It works closely with global teams to define manufacturing strategy, establish & enforce quality standards, mitigate risks, and ensure new HW solutions are brought to market on time and within expected quality and cost targets. The role also manages the creation of BOM templates for all customer configurations and custom requirements for all Global programs. The position also oversees supplier quality compliance management, including monitoring ethical and regulatory standards. Functionally, the role is accountable for driving continuous improvement across manufacturing, quality, and compliance activities to deliver net margin benefits.