Senior Product Operations Manager – LLM Automation

Capital.com is a global fintech company with over 1,000,000 clients worldwide. Our platform offers CFD trading across 5,000+ markets, powered by proprietary AI technology that helps traders make better decisions. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

 

As part of our continued investment in AI-driven customer operations, we are seeking a Senior Product Operations Manager – LLM Automation to own product strategy and execution for AI agents that handle client contact across our FCA (UK), CySEC (Cyprus), ASIC (Australia), SCB (Bahamas), and SCA (UAE) entities. This is a senior, high-visibility role that sits at the intersection of product management, AI systems thinking, and regulated compliance — reporting directly to the Head of Operations and shaping how AI agents serve 1,000,000+ clients without compromising Consumer Duty or AI governance obligations.