Scheduling & Customer Support Virtual Assistant

Overview

Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions. We are seeking a highly organized, fast-paced, customer-focused Virtual Assistant to support scheduling, inbound communication, and operational coordination. This role is not entry-level — the ideal candidate can think quickly, handle pressure, and operate independently without hand-holding. Key Responsibilities Scheduling & Coordination (CORE) Schedule swim instructors across multiple Florida regions Ensure efficient route planning (minimize travel time between lessons) Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.) Make quick scheduling decisions in real-time Customer Communication Answer inbound calls professionally Respond to parents via phone, SMS, and email Maintain a high-level customer service tone at all times Handle follow-ups and inquiries promptly System & Admin Support Work within Go High Level (GHL) for:SchedulingCommunicationPayments tracking Use internal app to manage operations Send messages, flyers, and updates to clients

Requirements (MUST-HAVES)

3–4+ years experience in admin, scheduling, or operations Strong English communication (spoken + written) Comfortable handling phone calls with US clients Ability to work fast under pressure (real-time scheduling) Highly tech-savvy and quick learner Strong organizational + problem-solving skills

Nice-to-Haves

Familiarity with US geography (especially Florida) Experience with Go High Level (GHL) Customer service background (bonus if dealing with parents) Mature, relatable personality (e.g. can confidently handle “difficult” clients)

Not a Fit If:

You need constant guidance or training You struggle with fast-paced environments You have a strong accent that may cause communication friction You are junior / entry-level

Growth Opportunity

High potential to move from Part-Time → Full-Time quickly Opportunity to support a growing franchise network