Head of IT

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.

We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—to bring the best minds together. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. We're looking for a hands-on IT Leader to own the end-to-end internal information technology function at ASAPP, reporting to the VP and Head of Security and Trust. The scope spans identity and access management, endpoint and device management, SaaS and AI platform administration, service desk, security and compliance operations support, and physical office infrastructure, supported by a team of 4 to 5 IT engineers. This is a technical leadership role. The right candidate is equally comfortable driving strategy and getting into the details, whether that's reviewing an MDM configuration, building automation, managing the company's AI productivity stack, or partnering with the Security team on a SOC 2 audit cycle. This role has a hybrid schedule, with 3-days a week in our NYC office.