Senior Manager, ReBIRD Operations - NAM

Department: Commercial - ReBIRD

Reports to: VP, ReBIRD Location: North Vancouver, B.C. Your Opportunity at ARC’TERYX: As the Senior Manager, NAM ReBIRD Operations, you will enable the North American ReBIRD experience by translating and deploying the services and programs within the region.  You will bridge the NAM region and the Global capability team, owning the ReBIRD operational readiness and adoption blueprint.  You champion the Arc’teryx ReBIRD Guest experience, ensuring global initiatives seamlessly integrate into the NAM channels, without creating operational friction for front-line staff. This role is based out of our North Vancouver office and is open to hybrid work.

Meet Your Future Team:

Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale program.  The global ReBIRD program focuses on an exceptional Guest experience at all Commercial touchpoints, including Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retail and eCommerce.