Strategic Customer Success Manager

About Collectly

Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.

Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.

There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.

The Opportunity

We are seeking a highly strategic, enterprise-focused Strategic Customer Success Manager to own and grow relationships with our most critical healthcare customers. This is a high-impact, high-visibility role designed for a seasoned healthcare operator who thrives in complex environments, builds trust with executive stakeholders, and drives measurable business outcomes.

You will own a focused portfolio of 5-10 top-tier enterprise accounts - including health systems, large physician groups, and RCM organizations - acting as a trusted advisor to C-suite and VP-level leaders. With approximately 50% travel, you will be on-site with customers, at industry conferences, and whenever relationships are built and deals are closed.

The ideal candidate brings deep, firsthand experience in healthcare revenue cycle management - whether from working within an RCM department, a health system finance or operations team, an EHR organization, or a healthcare technology company. You understand the real challenges healthcare organizations face: complex payer dynamics, patient financial experience, billing inefficiencies, and the operational burden that comes with it all. You don't just talk about these challenges - you've lived them.