Customer Success Manager, Scale

Your impact

Own a portfolio of growing eCommerce brands. Data and AI show you where to focus. You help merchants get more value, stay longer and grow with us.

We're building Customer Success differently. You won't spend your day checking accounts by hand or preparing summaries. Our systems and AI tools surface changes in usage, adoption, risk and opportunity for you. So you can focus on the conversations that help Shopify merchants succeed, and turn that value into retention and growth. This is a commercial role for someone with customer-facing experience who wants to grow fast in SaaS, eCommerce and AI.

Your portfolio will tell you things like:

• A merchant's product usage has dropped sharply.

• A key feature hasn't been adopted after onboarding.

• A merchant is getting strong value, but another Clearer product could solve an obvious problem for them.

• A once-active merchant has gone quiet.

• A merchant has reached the point where a different plan or product makes more sense.

Your job is to read the signal, work out what matters and act. Data tells you where to look. AI helps you move faster.