Key Holder (NYC)

Catbird is looking for experienced Key Holders to join our retail team in NYC.

Key Holders are floor leaders who set the tone for exceptional service and strong sales. You’ll lead the selling floor, coach Stylists in real time, and deliver hands-on services—including Forever Jewelry welding and device-based ear piercing—while supporting daily store operations. This role is ideal for someone who loves customer connection, leading a team, and being hands-on with beautiful product.

About Catbird

• In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA and certified Made in New York
• The key to our success is remaining true to our values:
• We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity
• We believe in making and selling things people will want to keep forever and will bring continuous joy.
• We believe in doing everything we can ourselves.
• We believe in always thinking of the long game and not focusing on a quick profit.
• We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
• We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.