Remote - Customer Service (Fintech)

About BTSE:

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About the Opportunity:

The Customer Service is responsible for delivering high-quality customer support to our client’s global users across a multi-currency digital asset exchange and derivatives platform. This position involves managing customer inquiries and issues through a variety of online communication channels.

Key responsibilities include handling sensitive financial and account-related information with utmost confidentiality and precision. The role requires providing dedicated, high-quality support to VIP account holders, mutual onboarding partners, and white-label clients via live chat and CRM systems, ensuring a seamless and professional customer service experience.

The Customer Service, may be assigned to market-specific support channels, which could include proprietary payment gateways. This may require language proficiency and cultural familiarity tailored to specific regions.