Head of Infrastructure

Why we're hiring:

The Head of Infrastructure, Data & Technology Solutions is responsible for establishing and coordinating the infrastructure standards, operating model, governance, and cross-cutting platform capabilities required to run DTS products securely, reliably and consistently. 

DTS operates a federated model, where specialist product and platform teams retain autonomy for how they build, deploy and operate their own environments. The Head of Infrastructure ensures those teams operate within a common set of DTS standards for reliability, observability, security, deployment control, cost visibility, operational readiness and resilience. 

The role will work closely with the CTO, Chief Architect, SVP Data Collaboration Infrastructure, SVP Security and Compliance, TechOps, Engineering, Product, Enterprise Technology and platform leads across InfoSum, Open Intelligence, Resolve and other DTS capabilities. 

The purpose of the role is to create alignment and visibility across infrastructure and providing the autonomy needed by specialist teams to operate according to agreed standards and principles.

What you'll be doing:

1. Infrastructure standards and operating model

Define and maintain the common infrastructure standards that DTS platforms must meet. 

This includes: 

• Working with DTS leadership to define infrastructure principles, minimum standards and operating expectations. 

• Establishing standards for reliability, observability, deployment governance, security, resilience, cost visibility and operational readiness. 

• Ensuring standards are practical and can be adopted by different DTS platform teams. 

• Creating a clear infrastructure operating model that distinguishes between central standards and product-team autonomy. 

• Ensuring infrastructure standards are aligned with DTS architecture, security, product and commercial priorities. 

1. Federated infrastructure governance

Coordinate a federated infrastructure model across DTS. 

This includes: 

• Ensuring InfoSum, Open Intelligence, Resolve and other platform teams can operate their own infrastructure while meeting common DTS requirements. 

• Avoiding unnecessary centralisation that would slow down specialist teams or remove useful autonomy. 

• Defining where common tooling or central coordination is required. 

• Ensuring each product/platform team has clear infrastructure ownership and accountability. 

• Creating mechanisms to monitor whether teams are operating within agreed standards. 

1. Alignment with DTS leadership

Ensure infrastructure decisions are aligned with senior DTS leadership and broader platform strategy. 

This includes: 

• Taking direction from the CTO, Chief Architect, SVP Data Collaboration Infrastructure and SVP Security and Compliance on infrastructure priorities. 

• Translating DTS architecture and security principles into practical infrastructure standards. 

• Working with DTS leaders to resolve trade-offs between autonomy, standardisation, cost, security and reliability. 

• Ensuring infrastructure decisions support the wider DTS platform direction. 

• Providing leadership with visibility of infrastructure risks, gaps, dependencies and progress. 

1. Deployment governance and change visibility

Create common deployment governance and production change visibility across DTS. 

This includes: 

• Defining minimum standards for production deployment processes. 

• Establishing central visibility of who deployed what, when and where. 

• Supporting release gates, change records and deployment auditability. 

• Enabling teams to use their own deployment tooling while reporting into a common deployment record. 

• Supporting mechanisms to pause or control deployments during high-risk or sensitive periods. 

• Ensuring deployment activity can be correlated with incidents, outages and platform instability. 

1. Observability,monitoringand operational visibility 

Define common observability and monitoring expectations across DTS platforms. 

This includes: 

• Establishing standards for logging, metrics, tracing, alerting and dashboards. 

• Ensuring product teams provide the right operational and security telemetry. 

• Supporting cross-platform visibility for incidents, chained attacks, service degradation and performance issues. 

• Working with Security Operations on SIEM, SOC and threat detection requirements. 

• Ensuring infrastructure and application events are visible to the right operational teams. 

1. Reliability,resilienceand operational readiness 

Ensure DTS platforms meet agreed reliability and resilience expectations. 

This includes: 

• Defining standards for service-level objectives, availability, recovery, incident readiness and operational maturity. 

• Working with platform teams to ensure services are designed and operated to appropriate reliability levels. 

• Supporting disaster recovery, business continuity and operational readiness requirements. 

• Ensuring teams have appropriate runbooks, escalation paths and incident response processes. 

• Tracking recurring operational issues and ensuring they are addressed through the appropriate teams. 

1. Infrastructure security alignment

Work with Security and Compliance to ensure infrastructure standards support DTS security requirements. 

This includes: 

• Ensuring infrastructure standards reflect security requirements around access control, network exposure, ingress/egress, secrets, logging and hardening. 

• Working with the Cloud and Platform Security Lead where applicable. 

• Ensuring teams provide evidence that required infrastructure security controls are in place. 

• Supporting the reduction of unnecessary public exposure across DTS services. 

• Ensuring infrastructure governance supports audit, compliance and client assurance requirements. 

1. Cost visibility and capacity oversight

Establish infrastructure cost transparency and capacity visibility across DTS. 

This includes: 

• Defining standards for cloud cost reporting and allocation. 

• Ensuring teams can report infrastructure cost by product, platform, client or workload where appropriate. 

• Identifying areas of duplication, waste or inefficient infrastructure use. 

• Supporting capacity planning across growing DTS platforms and AI/data workloads. 

• Providing leadership with clear visibility of infrastructure cost drivers and optimisation opportunities. 

1. Relationship with TechOps

Work closely with the TechOps function while maintaining clear ownership boundaries. 

TechOps is responsible for day-to-day delivery operations, environment support, release coordination and operational support to engineering teams. 

The Head of Infrastructure is responsible for defining infrastructure standards, governance, shared visibility, reliability expectations and cross-DTS platform coordination. 

This includes: 

• Partnering with TechOps to ensure infrastructure standards are practical in delivery workflows. 

• Using TechOps feedback to identify recurring operational issues and improvement opportunities. 

• Avoiding duplication of TechOps responsibilities. 

• Ensuring delivery operations and infrastructure governance operate as a joined-up capability. 

• Clarifying when issues should be handled by TechOps, product engineering, infrastructure teams, security or DTS leadership. 

1. Common tooling and shared platform capabilities

Identify and coordinate shared tooling where it benefits DTS. 

This includes: 

• Assessing where common tooling should be used for deployment governance, observability, incident management, cost reporting, infrastructure inventory and operational reporting. 

• Avoiding unnecessary standardisation where teams need specialist tooling. 

• Supporting common integration points rather than forcing all teams onto identical infrastructure stacks. 

• Defining central capabilities that allow teams to remain autonomous while providing DTS-wide visibility. 

• Working with Architecture and Infrastructure teams to introduce shared services where there is clear value. 

Who you'll be working with:

The Head of Infrastructure will be accountable for: