Merchant Services Associate

Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world, starting with delivery of restaurant food and now building the delivery of (almost) everything.

Wolt is the employer — EngRadar is a job radar, not a recruiter. We track this posting from their own careers page and send you straight there; we never handle applications or CVs.

Almaty, Kazakhstan Posted 6d ago food deliveryon-demand delivery

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About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

As Merchant Services Associate, you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners, ensuring smooth collaboration, top-quality service, and continuous development opportunities. This role is an exciting mix of partner support, process management, and business growth.

Day-to-day in this role you’ll:

Build strong relationships with partners by training them on how to use our systems and keeping them updated on improvements
Ensure partners reach the highest service standards by conducting frequent quality and satisfaction checks
Support partner business growth by analyzing and sharing data insights
Manage and update partner menus and visuals to ensure alignment with the Wolt brand
Assist the Development team with urgent cases as needed
Share best practices across the team to improve processes and support

Our humble expectations

Have the charm, empathy and honesty to build strong relationships.
Are used to high-performance, high-expectation cultures.
Have a proven track record of making sales and closing deals.
Take a hands-on, proactive approach to getting stuff done and seeing things through.
Have fluent and persuasive written and spoken communication skills in English and Azerbaijani.
Are entrepreneurial, innovative, and good at solving problems.
Can adapt quickly in a rapidly changing market.
Good to have, 1 year of customer support or partner operations experience.

What we offer

Global and growing fast: Be part of a fast-moving scaleup

Ride of a lifetime: Accelerate your career and build your sales skills

Instant impact: Take ownership and make a difference

Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Posted by Wolt on their own careers page — you apply directly, no recruiter in between. View original / apply →