Developer Experience Engineer

We serve innovative products to industrial, medical, automotive and IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, anomaly detection using artificial intelligence at the edge, and patient monitoring systems – to name a few. Our products are directly sold to more than 3,000 industrial customers in over 70 different countries worldwide.

We’re powered by a diverse and uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

Toradex’s Brazil office hosts parts of the Global Sales, Marketing, and R&D teams, composed of several engineers working on diverse tasks with global reach. Toradex teams are mission-oriented, high-performing collaborative, and empowered to innovate & improve products & services (including open-source projects) for the benefit of our customers and the industry.

For more information

• Connect with us and join our community!: Toradex Community
• Visit our Homepage: Single Board Computers (SBCs), Computer on Modules, System on Modules
• Our YouTube Channel

Mission

As a Developer Experience Engineer, your mission is to own and continuously improve the technical customer support experience for Toradex developers. You will resolve customer issues, drive root-cause analysis, and scale support through documentation, AI, automation, and self-service resources. Acting as the bridge between customers and internal teams, you will identify systemic issues, influence priorities, and ensure customer feedback leads to measurable improvements in products, documentation, and support effectiveness. Your success is measured not only by helping customers today, but by reducing the need for support tomorrow.

Roles & Responsibilities:

Your responsibilities will include:

• Own customer support interactions across support channels, solving customer issues with high quality and timely responses..
• Drive root-cause analysis for recurring support cases and identify documentation gaps from customer interactions and support trends.
• Contribute to and improve internal escalation processes.
• Scale support through documentation, AI, automation, and self-service tools.
• Influence documentation roadmap priorities based on support insights.
• Contribute directly to documentation improvements and knowledge resources.
• Own support metrics and track opportunities for continuous improvement.
• Act as the support stakeholder for the Toradex AI Agent.
• Champion the overall customer experience for Toradex portifolio.
• Translate complex technical topics into clear customer guidance.
• Foster customer success through community engagement and knowledge sharing.
• Reduce future support demand through systemic improvements and enablement initiatives.

Requirements

• Hold a Bachelor's or Master's degree Computer Engineering, Computer Science, Electrical Engineering or Mechatronics Engineering.
• Availability to work Hybrid from the Toradex Office a few days a week
• Experience communicating about products and technical concepts in developer forums, webinars, blogs, or talks
• Previous experience contributing to software releases or feature launches and preparing clear developer communications
• Familiarity with Git: Managed (possibly jointly) a Git Repository with multiple contributors
• Knowledge of programming patterns and anti-patterns
• Experience with CI/CD
• Comfortable with C/C++ and Python; shell scripting (Bash)
• Strong proficiency in English, with excellent written and verbal communication skills

Preferred:

• Experience providing technical support to customers
• Previous exposure to the developer community
• Experience working on Software as a Service (SaaS), cloud computing or cybersecurity solutions
• Knowledge or experience of Embedded Linux as a user or system administrator
• Previous experience working with Yocto
• Familiarity with Docker containers
• Able to read and comprehend hardware schematics
• Able to work with I/O interfaces (GPIO, I2C, SPI, UART, MIPI)
• Knowledge of Agile development concepts
• Knowledge of AI/ML, preferably on embedded devices

What we Offer:

• An agile and inter-cultural work environment
• Working with latest IoT computer technology in an international environment
• Participation in defining processes and your working environment
• Contemporary employment conditions, modern office space and a flexible working environment
• Opportunities for your personal development
• Meal allowance (flash card)
• Health and dental care
• Flexible working hours
• Parking space
• Anniversary day off

Desired Candidate Profile:

Toradex is providing and dynamic, fun and exciting work environment. We are looking for somebody who has similar values, is passionate about his work, and is motivated to learn new things. We try to constantly improve and expect the same from you.

Disclaimer: This is not a temporary role. It is a long-term, full-time opportunity.