Customer Success & Operations Leader
Thirdwave Automation · Third Wave Automation applies modern machine learning to materia…
Third Wave Automation applies modern machine learning to materials handling—delivering site-specific forklift navigation and infrastructure-free pallet handling.
Company Description
Third Wave Automation is a rapidly growing startup that has demonstrated its core technology components, proven its market fit, and just closed its Series C funding. If you are excited about cutting edge machine learning, robotics that affects the real world, and want to join a company where your skills can have a huge impact, you’ll fit right in. Wes are applying modern machine learning to materials handling—delivering site-specific forklift navigation and infrastructure-free pallet handling that continuously adapts to changing floor configuration and warehouse demand.
TWA is looking to hire a principal level Technical Lead Manager to lead the charge in maturing one of our robotics platforms. We are currently transitioning one of our products into a massive scale-up (100–1000 units) in partnership with a world-leading forklift OEM.
In this role, you will lead a dedicated team of 4–5 engineers taking our system from 90% functional completeness to a 100% production-ready state. Strong understanding of OOP and OOD are imperative; you will play a key role in software design as well as code review sessions. We empower our team with an AI-first engineering culture, leveraging LLMs and generative tools to accelerate the SDLC. As the TLM, you will champion this modern development stack to meet the rigorous expectations of a global industrial leader without sacrificing startup velocity. You are a "Systems-First" leader who can still jump into C++/Python code but spends your best cycles focusing on reliability enhancements, performance tuning, and the rigorous documentation required for a mature product.
Success in this role hinges on cross-functional collaboration. You will partner closely with a Technical Program Manager (TPM) and the Head of Engineering to align delivery timelines with a well-defined technical scope. You will also serve as a primary technical interface with our OEM partner’s engineers, ensuring a deep understanding of forklift interfaces, sensors, and capabilities. Beyond integration, you will proactively propose enhancements to the OEM’s base solution to ensure we deliver a market-leading product.
This role is a cornerstone of TWA’s evolution from an R&D-focused startup to a premier product delivery company. You will leverage your broad experience in both server-based and robotic/hardware systems to drive successful delivery, helping TWA capture a billion-dollar market and delight customers at an unprecedented scale.
How You Can Make an Impact
Qualifications
Some of TWA's benefits and perks:
We are an equal opportunity employer and value diversity at our company. We value each person's expertise and experiences. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The pay range for this position is $168,000 - $360,000/yr+ benefits+equity; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Base pay information is based on market location.
All qualified applicants able to work in the United States are encouraged to apply. We are unable to sponsor H-1 visas subject to fees required by the ‘Restriction on Entry of Certain Nonimmigrant Workers’ Presidential Proclamation dated September 21, 2025.
Posted by Thirdwave Automation on their own careers page — you apply directly, no recruiter in between. View original / apply →
Thirdwave Automation · Third Wave Automation applies modern machine learning to materia…
Thirdwave Automation · Third Wave Automation applies modern machine learning to materia…
Thirdwave Automation · Third Wave Automation applies modern machine learning to materia…
Thirdwave Automation · Third Wave Automation applies modern machine learning to materia…