Customer Service Specialist

Amsterdam, North Holland, The Netherlands Posted 1y ago fashionretail

As part of our dynamic Customer Service team, you’ll be at the heart of our mission, resolving inquiries, guiding purchases, and ensuring a seamless customer experience across all channels. We’re looking for people who bring curiosity, empathy, and a solution-driven mindset to their work. If you’re eager to learn and excited to contribute to a fast-growing company, we’d love to hear from you! What you’ll do

Communicate with international customers via WhatsApp, chat, email, and phone.
Provide personalized advice on size, fit, and style to enhance each customer’s journey.
Manage order-related questions, deliveries, and returns in a structured, accurate way.
Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates.
Represent Suitsupply with a professional, helpful tone every time.

Who you are

Experience in a customer-facing or support role, ideally in a fast-paced or digital environment.
Tech-comfortable: confident using customer service platforms or learning new tools quickly.
A strong communicator who writes clearly, listens actively, and adapts to customer tone.
Curious and driven by a growth mindset; you take feedback and run with it.
Accountable and proactive; you take ownership and follow through with care.
Fluent in English; Dutch or French is a strong plus.
Able to work 5 days a week on-site at our Suitsupply HQ.
Flexibility to work evening and weekend shifts from home.

What you will get

Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.
Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.
Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization.
Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.
Compensation: We offer a competitive salary of €39,000–€48,000 annually, based on relevant skills and experience.