Business Operations Governance Manager

About Spektrum

Spektrum is a delivery-focused organisation specialising in providing high-quality talent, workforce solutions, and service delivery capabilities to support complex client requirements across multiple sectors.

Our operating model is built around three core pillars:

• Talent Acquisition – identifying and securing the right talent

• Workforce Experience & Development – enabling, supporting, and retaining our people

• Service Delivery – ensuring consistent, high-quality execution for our clients

These functions are supported by strong business operations, including finance, compliance, and corporate services, ensuring that all activities are delivered efficiently, securely, and in line with regulatory requirements.

At Spektrum, we operate as an integrated system—aligning hiring, workforce deployment, and delivery to ensure seamless execution and measurable outcomes.

Working at Spektrum

Working at Spektrum means being part of a structured, high-performance environment where clarity, accountability, and continuous improvement are central to how we operate.

We focus on:

• Clear roles and responsibilities aligned to our operating model

• Performance-driven delivery with defined outcomes and measurable impact

• Collaboration across functions to ensure successful client and organisational outcomes

• Continuous development of skills, capability, and expertise

Our people play a critical role in delivering value to clients while contributing to the growth and evolution of the organisation.

Business Operations Manager

The Business Operations, Governance & Process Manager is responsible for supporting business coordination, governance activities, reporting, supplier coordination, KPI management, process improvement, and internal project activities across Spektrum entities.

The role contributes to:

• Business consistency
• Process improvement
• Reporting and visibility
• Governance support
• Transformation initiatives
• Broader business growth activities

Key Responsibilities

Business Operations & Coordination

• Support business coordination activities across Spektrum entities.
• Coordinate cross-functional business activities and internal initiatives.
• Coordinate with internal stakeholders, suppliers, teams, and external partners across business activities.
• Support reporting and KPI tracking activities.
• Contribute to business visibility and process improvement initiatives.

Governance, Compliance & Business Support

• Support governance and compliance activities across legal entities.
• Contribute to policy, process, and framework improvement initiatives.
• Support quality assurance and business maturity activities.
• Contribute to reporting and governance visibility activities.
• Support organisational change and improvement initiatives.

Procurement, Suppliers & Operational Support

Coordinate supplier and procurement-related activities across Spektrum entities.

• Support supplier coordination and vendor management activities.
• Participate in support activities relating to external suppliers and service providers.
• Contribute to process improvement initiatives relating to procurement and supplier coordination.

Reporting, KPI Management & Business Visibility

• Support reporting and KPI management activities across business functions.
• Participate in reporting, business visibility, and performance tracking activities.
• Support the development of reporting structures and KPI frameworks.
• Contribute to improvement initiatives relating to reporting and business visibility.

Transformation, Projects & Business Improvement

The role will contribute to a range of internal business improvement and transformation initiatives, including:

process improvement;

• reporting and KPI development
• business coordination activities
• technology and automation initiatives
• business growth support
• internal project coordination activities.

Additional responsibilities may include:

• coordinating and contributing to internal projects and improvement initiatives
• supporting transformation and scalability activities
• participating in strategic planning and coordination activities
• supporting future Business Operations capability development.

Required Experience & Capabilities

• The successful candidate should demonstrate
• strong organisational and coordination capability
• strong communication and stakeholder management skills
• ability to manage multiple activities simultaneously
• attention to detail and business consistency;
• willingness to contribute to business growth initiatives
• interest in improvement and transformation activities
• adaptability within evolving business environments
• the ability to operate effectively within a growing international organisation.

Experience in any of the following areas would be advantageous:

• business operations;
• governance or compliance;
• reporting and KPI management;
• procurement or supplier coordination
• process improvement
• project coordination
• quality assurance; or
• transformation initiatives.

Development & Certification Opportunities

Development opportunities may include:

• PRINCE2 Practitioner
• ISO Internal Auditor
• ITIL Foundation
• ITIL Specialist / Intermediate
• Business Process Management training
• Project Coordination training
• GDPR / Data Protection Awareness
• Governance & Compliance training.

The role offers long-term development and progression opportunities within a growing international organisation.

Career Pathway & Progression

A detailed Career Pathway, Development & Growth Guide accompanies this position and outlines:

• progression opportunities
• development pathways;
• certification opportunities
• compensation progression
• long-term leadership development opportunities within Spektrum.

Bonus & Performance Framework

The role participates in Spektrum’s performance and bonus framework aligned to:

• individual contribution
• project participation
• KPI achievement
• business impact
• leadership contribution
• company performance.

Flexibility & Internal Career Mobility

As Spektrum continues to grow, new teams, functions, and career opportunities are expected to develop across the organisation.

Future movement opportunities may become available across:

• Business Operations
• Governance & Compliance
• Strategic Projects
• Procurement & Supplier Management
• Business Process Management
• HR Operations
• Operational Excellence
• Technology & Transformation
• International Expansion Support

Spektrum supports long-term professional development, leadership growth, and internal career progression opportunities.

Long-Term Opportunity

This role offers the opportunity to contribute to a growing international organisation while developing broad experience across business operations, governance, reporting, transformation initiatives, and strategic business support activities.
Long-term progression opportunities are expected to develop as the organisation continues to grow.