Specialist, LMS & Employee Onboarding

What you’ll do

We are building a culture grounded in exploration, ownership, grit, respect, innovation, and the belief that we go farther when we go together. Our mission, “Equipping the Scout in All of Us,” applies not only to the vehicles we build, but to the people, systems, and experiences we create inside our company every day. For this role, that means helping every new employee start with clarity, confidence, connection, and a strong sense of what it means to work The Scout Way. 

You will help make the experience of onboarding and learning something people can access, understand, trust, and use. This role plays an important part in ensuring that a strong culture is not only taught but experienced consistently across the organization. 

Ideal Candidate Profile 

The ideal candidate is someone who enjoys making things work well. It is a role for someone who enjoys operational excellence, systems administration, internal customer support, process discipline, onboarding delivery, and making complex work feel simple, reliable, and human for our scouts. 

You are organized, systems-minded, detail-oriented, and service-driven. You like clean data, clear processes, reliable reporting, and helping people get unstuck. You understand that onboarding is more than a checklist, and that the way an employee experiences their first few days can shape how they understand the company, the culture, and their place in it. 

You are comfortable working behind the scenes, but you also know how to show up confidently in front of new employees. You can facilitate orientation, answer questions, coordinate across stakeholders, troubleshoot system issues, and keep multiple moving parts on track. You are able to evaluate identifiable issues, adapt existing approaches, and recommend practical solutions while keeping your manager informed at the right points. 

You do not need every process to be fully built before you begin. In fact, you are energized by helping strengthen the process. You bring a strong bias for action, a practical problem-solving mindset, and the discipline to follow through. 

You are not looking for a role where everything is already established. You are looking for a role where your ownership, accuracy, and care will help build something lasting. 

Role Overview 

As the LMS & Employee Onboarding Specialist at Scout Motors, you will serve as a key operational partner for the learning and onboarding experience for the Blythewood Plant and Columbia Office. 

This role sits within the Learning & Development team in the Employee Experience Department and reports to the Director, Learning & Development. You will help ensure employees are onboarded effectively, learning data is accurate, compliance requirements are supported, training records are maintained, and the SuccessFactors learning ecosystem operates smoothly and reliably. 

This role is expected to operate at the Specialist level: applying a full understanding of LMS administration, onboarding coordination, learning operations, and training recordkeeping; evaluating identifiable factors; adapting existing approaches; resolving a wide range of issues creatively; and engaging the manager at critical points for review, escalation, and alignment. 

This hybrid role combines: 

• SuccessFactors LMS administration 
• New hire onboarding coordination and delivery 
• Employment eligibility verification and onboarding compliance administration 
• Learning operations 
• Training compliance and recordkeeping 
• Learner and manager support 
• Learning data, reporting, and audit readiness 
• Employee experience support for the Blythewood Plant and Columbia Office 

You will partner closely with the Enterprise L&D Onboarding Specialist and Enterprise LMS Administrator to ensure consistency and alignment across Scout learning and onboarding experiences. 

Core Responsibility Mix 

Focus Area 

Approximate Weight 

LMS Administration 

35% 

New Hire Onboarding Coordination and Delivery 

35% 

Training Compliance and Recordkeeping 

10% 

Learning Initiatives, Operations and Reporting 

10% 

Facilitation / Classroom Support 

5% 

Other necessary duties 

5% 

What You Will Do at Scout Motors 

Learning Management System Administration 

• Serve as a primary SuccessFactors LMS administrator supporting the Blythewood Plant and Columbia Office within established LMS governance and escalation processes. 
• Administer user records, learning assignments, assignment profiles, curricula, items, learning audiences, groups, and course structures within SuccessFactors LMS. 
• Maintain learning items, training records, course rosters, attendance records, transcripts, and completion data. 
• Support training compliance tracking, qualification and certification administration, and audit readiness. 
• Upload, maintain, and troubleshoot vendor-provided and internally developed learning content. 
• Provide Tier-1 support to learners and managers, helping resolve LMS access, assignment, completion, transcript, and reporting questions. 
• Partner with the Enterprise LMS Administrator on system testing, troubleshooting, data quality, process documentation, and practical recommendations for improvement. 
• Help document LMS processes, support standard work, and identify opportunities to simplify and improve how employees and managers experience learning technology. 

Employee Onboarding Coordination and Delivery 

• Coordinate Day 1 onboarding logistics for new hires at Blythewood and Columbia Office. 
• Facilitate New Hire Orientation and ensure the experience is organized, welcoming, consistent, and aligned to Scout culture and values. 
• Partner with the Enterprise L&D Onboarding Specialist on onboarding structure, materials, content updates, and experience improvements. 
• Maintain onboarding LMS assignments, completion tracking, and related records. 
• Coordinate required compliance training and ensure completion is accurately tracked. 
• Partner with Talent Acquisition on preboarding activities and handoffs. 
• Administer employment eligibility verification processes, including Form I-9 administration, document review, E-Verify case management, reverification activities, recordkeeping, escalation, audit readiness, and compliance support within established federal employment eligibility requirements and Scout processes. 
• Partner with HR, IT, Security, Facilities, EHS, and other stakeholders to support onboarding readiness. 
• Support coordination of badging, access, equipment, and other Day 1 requirements through appropriate stakeholder groups. 
• Support onboarding surveys, completion metrics, 30/60/90-day touchpoints, and continuous improvement opportunities. 
• Conduct onboarding record audits to help ensure required activities, training, and records are completed and retained. 

Training Compliance, Records, and Audit Support 

• Maintain accurate training records and support training record retention requirements. 
• Partner on training compliance reporting, transcript and attendance audits, regulatory training reporting, and audit requests. 
• Support quarterly compliance reviews and audit preparation in partnership with HR, Compliance, Quality, EHS, Legal, Labor Relations, and business stakeholders. 
• Help ensure learning data is clean, complete, timely, and usable for decision-making. 
• Support training completion validation for employee, manager, compliance, and business reporting needs. 
• Escalate unusual circumstances, data concerns, or compliance questions to the appropriate HR, Legal, Compliance, or L&D leader. 

Learning Operations and Reporting 

• Maintain onboarding completion reporting, LMS utilization metrics, learning participation reporting, and training record retention processes. 
• Partner on developing new hire onboarding effectiveness metrics, survey analysis, and practical recommendations. 
• Support monthly leadership dashboards and other reporting needs as requested. 
• Help maintain calendars, rosters, communications, learner materials, attendance records, and other operational components of learning programs. 
• Support learning logistics for required HR programming, enterprise initiatives, commercial operations events, and plant-based learning needs. 
• Identify process gaps, recurring learner issues, reporting inconsistencies, or operational friction points and recommend practical improvements. 

Facilitation and Program Support 

• Facilitate New Hire Orientation and select portions of required HR programming. 
• Partner with the Enterprise L&D Onboarding Specialist to support coordination and delivery of the Scout Internship Initiative as needed. 
• Partner with L&D Consultants, HR stakeholders, and business leaders to support learning events, onboarding sessions, and employee experience activities. 
• Support, but not primarily own, broader enterprise learning events, commercial operations events, manufacturing onboarding components, and corporate onboarding components as needed. 
• Help create an environment that is organized, approachable, practical, and reflective of The Scout Way. 

SuccessFactors LMS Administration Responsibilities 

This role requires hands-on SuccessFactors LMS administration experience, including experience with: 

• User administration 
• Assignment profiles 
• Learning curricula 
• Item creation and maintenance 
• Learning audiences and groups 
• Reporting and dashboards 
• Training transcript and attendee management 
• Compliance tracking 
• Qualification and certification management 
• Testing and system enhancements support 
• Vendor content and course uploads 
• Tier-1 learner and manager support 
• Audit support 

Key Stakeholder Partnerships 

Stakeholder Group 

Regular Partners 

Employee Experience / HR 

HR Business Partners; Employee Relations; Talent Acquisition; Total Rewards; Internal Communications; HRIS Technology & Operations; People Analytics 

Learning & Development 

Director, Learning & Development; Enterprise LMS Administrator; Enterprise L&D Onboarding Specialist; L&D Consultants; External training vendors 

Business Functions 

Manufacturing Leadership; Production Supervisors; Engineering Leaders; Quality; Audit / BMS; Labor Relations & Legal; Integrity & Compliance; Logistics; Facilities; EHS; Security; IT 

How Success Will Be Measured 

Success in this role will not be measured by how many tasks are completed alone, but by the reliability, accuracy, consistency, and quality of the learning and onboarding experience this role helps create. 

• New hires at the Blythewood Plant and Columbia Office experience a clear, organized, welcoming, and Scout-aligned onboarding experience. 
• Learning assignments, records, transcripts, rosters, and completion data are accurate and maintained. 
• LMS issues are resolved quickly and thoughtfully for learners and managers, with appropriate escalation when issues fall outside established access, process, or system parameters. 
• Compliance training data is available, reliable, and audit-ready. 
• Onboarding completion reporting and LMS utilization metrics are clear and actionable. 
• Stakeholders trust the data, processes, and follow-through coming from the learning operations function. 
• Employees experience learning systems and onboarding processes as helpful, not confusing. 
• The L&D team has better operational discipline, cleaner data, and stronger processes because of your work. 

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Blythewood, South Carolina.  
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• 4–8 years of directly relevant experience in LMS administration, onboarding, learning operations, HR operations, employee experience, training administration, or a related field. 
• Direct hands-on experience administering SuccessFactors LMS. 
• Experience managing learning assignments, training records, rosters, transcripts, completion data, and LMS reporting. 
• Experience supporting onboarding, orientation, training logistics, or employee lifecycle processes. 
• Strong attention to detail and commitment to data accuracy. 
• Experience supporting compliance, audits, reporting, or record retention processes. 
• Ability to manage multiple priorities while maintaining quality, follow-through, and a strong employee experience. 
• Comfort working with employees, managers, HR partners, business leaders, and vendors. 
• Strong written, verbal, and interpersonal communication skills, including the ability to adapt style to different audiences and explain operational or system matters clearly. 
• Ability to evaluate identifiable factors, assess unusual circumstances, adapt existing approaches, and recommend practical solutions. 
• Ability to operate in a fast-moving environment where processes are still being built, improved, and scaled, while keeping leadership aligned at critical points. 

Preferred Experience 

• Experience with SuccessFactors Employee Central Administration. 
• Experience working in a manufacturing, compliance-heavy or audit-sensitive environment. 
• Experience supporting plant-based, hourly, salaried, direct, and indirect employee populations. 
• Experience supporting a growing or start-up environment. 
• Experience with HRIS, reporting, learning technology, or employee data processes. 
• Experience using Microsoft 365 tools, Copilot, AI-enabled platforms, or automation tools to improve productivity, reporting, documentation, and employee support. 

AI, Technology, and Modern Ways of Working at Scout 

At Scout, AI is not simply an enabled way of working. We see AI as an essential capability that helps us improve productivity, simplify work, increase quality, and create better employee experiences. 

In this role, you will be expected to bring curiosity and exercise practical judgment to the use of AI and modern workplace tools. That may include using AI to improve documentation, summarize data, support reporting, strengthen communications, identify process gaps, accelerate administrative work, or improve the learner and onboarding experience. 

Education 

Bachelor's degree preferr