Automation Engineer (Automation Anywhere)

About the role: 

We are seeking a Managed Services Engineer (Automation Anywhere) to join our Managed Services team and work with our clients to deliver high-quality solutions. 

The ideal candidate will have a minimum of 2-4 years of experience in the automation lifecycle, with a strong focus on production support, incident management and improvements. You should be eager to learn and grow in the field of automation, with a passion for solving complex business problems. 

General: Responsibilities and tasks for this role  

• Ensure prompt ticket follow-up and resolution of L2 issues within defined SLAs 

• Perform root cause analysis (RCA) for production incidents and implement preventive measures 

• Monitor bot performance and proactively identify issues or improvement opportunities 

• Handle change requests, enhancements, and bug fixes for existing automations. 

• Collaborate with L1 support and development teams to address complex technical challenges. 

• Coordinate operations and maintenance activities for large client accounts 

• Test and optimise automation solutions for performance, scalability, and reusability. 

• Apply and further develop best practices for developing automation solutions 

• Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules 

• Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients  

Must-have qualifications & competencies 

• Minimum of 2-4 years of experience in RPA/automation development and support. 

• Experience with Automation Anywhere. 

• Experience building attended and unattended bots. 

• Good understanding of end-to-end automation lifecycle. 

• Strong analytical and problem-solving skills, with the ability to think critically and creatively. 

• Experience with RPA; any additional OCR/IDP knowledge is a big plus 

• Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently, and in a team environment. 

• Experience with API integrations (REST/SOAP), JSON 

• Experience in web, desktop, SAP and Excel automation. 

Nice to have qualifications & competencies 

• Experience with Power Automate, UiPath 

• Knowledge of Python, PowerShell, VBScript, or similar scripting languages 

• Experience with AI/IDP tools (e.g., Document Automation, AI Builder) 

• Exposure to CI/CD, DevOps, or ITIL-based service management practices 

Certification 

• Automation Anywhere Certification (Advanced/Master) 

• Any RPA-related certification 

What we offer 

• Tailored development plan with career coaching 

• Regular feedback – we value your opinion, and we appreciate new ideas 

• International career and project opportunities 

• Deepen your working knowledge of intelligent automation through our structured training courses  

• Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our client's most complex challenges 

• Work in different international and cross-cultural teams for each project