Enterprise Account Provisioning Specialist — Federal Health IT

Account Provisioning Specialist (Enterprise)

Location: Remote (US)

Clearance: Public Trust (Tier 3)

Rackner is seeking an Account Provisioning Specialist to manage high-volume user account provisioning and application access for MHS GENESIS and JOMIS users across the Military Health System. This role oversees the end-to-end access management process, from initial request through successful provisioning, including complex role-based access requests requiring clinical review and Government approval.

What You’ll Do

● Fulfill standard and complex access requests end to end: intake, identity and prerequisite checks, role mapping, approval routing, account creation or modification, training-domain authorization, validation, notification and closure evidence.

● Maintain the cross-application role matrix and process recurring competency-password updates.

● Direct clinical, privileged and sensitive requests to the clinical informatics team for review and prepare the required documentation for Government review and approval

● Monitor request processing timelines, track delays and dependencies, and provide status reports by application, role, and request type

● Identify repeatable request types for automation and preserve manual procedures until each automation is authorized.

Required Qualifications

● Minimum of 2+ years with high-volume account provisioning or IAM operations

● Experience processing and managing service requests through ServiceNow

● Must be eligible to undergo and successfully complete a Tier 3 background investigation

Preferred qualifications

● Knowledge of MHS GENESIS user roles and position requirements

● Familiarity with JOMIS

● Experience with provisioning automation rollouts

Why Rackner

At Rackner, you'll contribute to technology and services that support important federal missions.

Our teams bring together expertise across cloud, DevSecOps, AI/ML, software engineering, and mission operations. We value collaboration, professional growth, and practical solutions to complex challenges.

Benefits & Perks

Rackner is committed to supporting the growth, development, and well-being of our team members. Our benefits and perks include:

● Company-supported professional certifications aligned with program work.

● Professional development and career growth opportunities.

● 401(k) with 100% company match up to 6%.

● Medical, dental, vision, life, and disability coverage.

● Generous paid time off and company holidays.

● Home-office equipment and remote-work support.

● Fitness and wellness reimbursement.

● Weekly pay schedule and team events.