External Operations Coordinator

The External Operations Coordinator is a strategic role responsible for overseeing and optimizing the performance of 5+ external yard partner locations across the nation. This position calls for a results-driven professional who can develop and implement operational strategies aimed at delivering outstanding service, maximizing efficiency, and driving profitability. The coordinator will lead cross-functional teams, set and monitor performance metrics, and cultivate strong, collaborative relationships with external partners. Critical to success in this role is the ability to make informed financial and operational decisions, analyze data, and proactively address challenges in a fast-paced and ever-changing environment. A strong background in planning, follow-up, and performance optimization is essential.  

LOCATION 

• Fort Wayne and up to 25% travel

HOURS OF OPERATION

• 8:00 AM to 5:00 PM EST

COMPENSATION 

• This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment

RESPONSIBILITIES 

• Strategic Partner Management: Develop and maintain strategic partnerships with external yard locations, ensuring alignment with company objectives and performance standards. Conduct regular performance reviews and implement corrective action plans as needed. 
• Operational Leadership: Oversee all operational aspects of external yard locations, including reconditioning, inventory management, logistics coordination, and customer service. Establish and monitor key performance indicators (KPIs) to drive continuous improvement. 
• Cross-Functional Collaboration: Collaborate with scheduling, parts, transportation, dealerships, and repair shops to optimize workflow and ensure seamless customer service. Act as a liaison between internal departments and external partners. 
• Inventory and Asset Management: Implement and oversee robust inventory management systems to ensure accurate tracking and efficient utilization of fleet and parts. Conduct regular audits and implement corrective actions as needed. 
• Process Improvement: Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve service. Leverage technology and data analytics to drive informed decision-making. 
• Compliance and Quality Assurance: Ensure compliance with all applicable regulations, safety standards, and company policies. Implement quality assurance programs to maintain high standards of service and workmanship. 
• Performance Reporting: Generate and analyze performance reports to identify trends, track progress, and make data-driven decisions. Present findings and recommendations to senior management. 

REQUIREMENTS 

MUST HAVE 

• 2+ years of experience in fleet operations, logistics, or a related field. 
• Proficiency in administrative tasks, particularly with Excel and Outlook. 
• Strong knowledge of trucks, repairs, and service requirements. 
• Strong ability to multitask and handle multiple priorities accurately. 
• Independent worker with a process-oriented mindset. 
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple locations. 
• Resourceful and adept at problem-solving. 
• Ability to thrive in a fast-paced environment. 
• Strong analytical and strategic thinking skills. 
• Demonstrates success working in a collaborative, team-focused setting. 
• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders. 

NICE TO HAVE 

• Experience in the rental, heavy equipment, or automotive industry. 
• Strong administrative, financial, and investigative skills. 
• Experience working with Dynamics 365 and Power BI.