Account Engagement Manager

Role Summary

Location: Mexico City, Mexico

Hybrid

Full-time

We’re looking for a highly motivated Account Engagement Manager based in Mexico City. You will be tasked with enabling SMBs and professional businesses in the region to pay and get paid globally with Payoneer’ s fast, flexible, secure, and low-cost solutions. Your responsibilities will include working with our mid size customers to co-build their growth strategy, increasing market penetration and Payoneer’ s product and services portfolio adaption. You will also be responsible for implementing innovative initiatives for the longtail growth within the leading online verticals in the world. You will be working in a very dynamic, challenging and multidisciplinary environment, very close to Product, Marketing and Operations teams to successfully build and implement our Growth strategy in the region.   

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy and entrepreneur environment. Candidate should possess Account Management experience, as well as outstanding analytical and communicational skills. Project management skills will be a must. Is this you?  

 What you’ll do: 

This role operates in a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement. 

• Manage and grow large pool of existing client relationships of 350 accounts, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities. 
• Proactively strengthen and expand relationships to maximize/protect retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies. 
• Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively. 
• Own and manage the growth pipeline, from proactive outreach and opportunity creation through deal execution. 
• Identify high-potential customers and coordinate the handoff of qualified accounts to up-grade customer success teams. 
•  Act as the primary customer advocate, coordinating with internal operational, risk, compliance, and support teams to resolve issues and ensure a seamless customer experience. 
• Monitor regional market and competitive trends to inform local execution and customer engagement strategies. 
• Continuously provide feedback on product gaps and critical features, influencing the product roadmap in partnership with Product and Marketing teams. 
• Be analytical and data-driven, understanding business performance, key drivers, and interdependencies to identify profitable growth opportunities. 
• Act entrepreneurially, developing new approaches, processes, or solutions needed to capture identified opportunities. 
• Maintain accurate and complete customer information in CRM, ensuring visibility of activity, pipeline, and outcomes. 
• Build success stories, case studies, and business reports to showcase impact and support internal and external alignment. 
• Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio. 
• Represent the company externally, driving events, below-the-line activities, industry forums, and ecosystem partnerships to increase awareness and reach. 
• Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements. 

 Success in this Role:  

 Success as a Customer Relations Associate will be measured by:  

• Customer Satisfaction: Achieving high satisfaction scores in customer feedback and surveys.  

• Revenue Retention: Maintaining and protecting the revenue generated by your assigned portfolio of mid-tier clients.  

• Client Engagement: Increasing engagement scores through regular communication, product adoption, and relationship-building activities.  

 What we’re looking for: 

• Bachelor's degree, preferably in business or industrial engineering 

• Fluent in English + Spanish 

• 2-3 years of experience in a commercial, sales, marketing or customer-facing role, with strong communication, analytical, and relationship-building skills. Strong understanding of the financial services and digital payments ecosystem.  

• Strong written and verbal communication skills. 

• Excellent relationship-building, communication, and negotiation skills.  

• Proven success working with mid-tier or growth segment clients.  

• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills 

• Record of accomplishment in meeting and exceeding business targets 

• Ability to make decisions in a changing environment, anticipate future needs and drive results 

• High level of organization, focus, and ability to work under pressure. 

• Strategic thinker with a hands-on, customer-first approach.  

• Experience working cross-functionally with marketing, sales, and product teams.  

• Proficiency with CRM platforms (e.g., Salesforce).  

• Highly organized, independent, and able to prioritize effectively in a dynamic environment.  

 Extra Points we need from you: 

Experience with CRM platforms like Sales Force and expertise in sales reporting. 

• Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms. 

• Proven track record in working with international clients across diverse industries. 

• Experience selling B2B solutions in a highly consultative manner. 

• Fluent (Other Portuguese) (written and spoken). 

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