Customer Growth Manager

Role Summary

We are looking for a strategic and data-driven professional to lead global programs focused on customer retention, revenue growth, and volume expansion. This role sits at the intersection of business strategy, analytics, and commercial execution, translating business drivers into scalable initiatives that improve key metrics across regions.

As the Active Customer Growth Program Manager, you’ll collaborate extensively with the regional commercial team, Product Marketing, Lifecycle Marketing, Product teams and analytics teams to deliver a 360° approach to customer engagement, ensuring that our strategies address the full customer journey and meet the unique needs of high-value customers in a scalable way. This role involves leveraging insights, analyzing trends, and managing cross-functional projects to enhance customer growth and retention. Some travel may be required.

Ideal Candidate

The ideal candidate is comfortable in a fast-paced, multi-tasking environment with strong problem-solving abilities. You should have solid business acumen and data skills, enabling you to effectively engage with stakeholders across regional commercial teams, marketing, operations, data analytics, product and BizTech Ops teams. As a self-starter, you’ll identify opportunities for global initiatives, drive team objectives, and develop execution plans. This role offers the chance to develop original ideas and solutions in a competitive, ever-changing business landscape.

What you’ll do -

1. Program Ownership & Strategy: Lead the design and execution of global programs focused on Early Life engagement, retention, and customer expansion initiatives. As a Program Manager, you will translate business goals (logo and revenue retention, volume growth) into structured, scalable initiatives and continuously refine program strategy based on performance insights and market feedback.
2. Data-Driven Decision Making: Analyze customer behavior, segmentation, and performance metrics to identify growth and retention opportunities. As a Program Manager, you will define success metrics and track impact across your programs. Partner with Analytics teams to validate models (e.g., scoring accuracy, uplift measurement).
3. Global Stakeholder Management: Collaborate with regional Customer Success and commercial teams to adapt global frameworks to local market realities, ensure alignment with regional priorities, and drive adoption of global initiatives. Act as a central point of coordination across global and regional stakeholders.
4. Commercial Enablement & Execution: The role also requires technical capabilities to translate strategy and business needs into clear business requirements for technical teams. This includes clearly mapping scenarios, flows, and processes, and orchestrating collaboration across the different teams involved in delivering the end solution or executing the program. Ensure clear ownership, governance, and accountability across teams.
5. Continuous Improvement & Experimentation: Design and run experiments (A/B tests, pilot programs) to optimize performance. Identify bottlenecks (e.g., contactability, conversion) and implement solutions. Drive a culture of test-and-learn and iterative improvement.

Who you are -

• 6+ years of experience in Growth, Customer Success, Strategy, or Business Operations, ideally in fintech or tech environments
• Strong analytical skills with the ability to translate data into business actions
• Proven experience managing cross-functional and global initiatives
• Experience working with customer segmentation, lifecycle programs, or scoring models is a strong plus
• Ability to influence stakeholders across different regions and seniority levels
• Strong communication skills in English (written and verbal).
• Technical acumen (e.g., understanding of systems, data flows, or integrations) that enables effective translation between business requirements and technical execution

Success Profile

• Strategic thinker with strong execution capabilities
• Highly data-driven and results-oriented
• Comfortable navigating ambiguity and building structure from scratch
• Strong collaboration and stakeholder management skills
• Customer-centric mindset with a focus on scalable impact