Account Management Associate

Octus is looking for an Account Management Associate to join our growing commercial team in London. This is an ideal opportunity for someone eager to build a career in account management and revenue generation, as you'll build the commercial skills that lead to a full Account Manager position. Working closely with our Head of EMEA Account Management, you will own a book of autorenewal clients, developing your expertise in retention, relationship management, and identifying growth opportunities across our EMEA client base.

This full-time position is located in our London office on a hybrid (3 days in office per week) working model.

Responsibilities

• Own the day-to-day management and support of a defined book of EMEA clients on autorenewal contracts, serving as their primary point of contact
• Handle client questions and queries promptly, including those related to services, user access, training and content
• Maintain regular client contact touchpoints and proactively schedule outreach to keep relationships active
• Think commercially about each client relationship, identifying and flagging potential cross-sell opportunities to the broader Account Management and Sales teams
• Drive high client retention across the book, working to minimise cancellations and resolve at-risk situations early
• Collaborate closely with Sales, Customer Success, Marketing and Commercial Operations to ensure seamless client service and consistent process adherence
• Relay client feedback on product and platform experience to the product team

Requirements

• Ideal for a graduate or someone with 1-2 years of experience, with a strong desire to move into a revenue-generating Account Management role
• Demonstrated interest in financial markets, credit or leveraged finance
• Organised and detail-oriented, with the ability to manage multiple accounts and workstreams simultaneously
• Excellent interpersonal, verbal and written communication skills
• Proficiency in French or German is a plus
• Collaborative team player who thrives in a fast-paced, high-growth environment

Octus values

• Action Oriented
• Customer First Mindset
• Effective Team Players
• Driven To Excel