Strategic Account Director

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

Joining the Strategic Accounts team is an exciting opportunity to become part of our team that is taking on a world of possibilities especially as we focus on becoming the #1 AI engine in the Contact Center industry. This is an amazing opportunity to collaborate with like-minded experts in their space, achieve common goals as a team, and provide you both with personal and professional experience.

In recent years, the integration of AI into contact centers has revolutionized the way organizations handle customer service. With the introduction of AI technologies, such as natural language processing (NLP), machine learning, and chatbots - we’ve transformed contact centers into intelligent hubs capable of providing efficient, personalized, and round-the-clock customer support.

What You’ll Be Doing

• Own a named account list of 50 Fortune 250 prospects and drive each relationship from first conversation to signed contract.
• Partner with Account Associates, Solutions Engineering, and Customer Success to design and execute complex evaluations, tailored demos, and proofs of value that move deals forward.
• Forecast pipeline and targets weekly with accuracy and discipline — no surprises.
• Stay close to the industry landscape across buyers, competitors, and partners, and bring structured intelligence back to product, marketing, and leadership to sharpen our roadmap and go-to-market strategy.
• Work cross-functionally across Solutions, Marketing, Business Operations, Finance, Product, and Engineering — you know how to get things done across a matrixed organization.
• Play an active role in building the team — supporting the recruitment and onboarding of teammates as we scale.

What You’ll Bring To The Role

• A history of closing. You've consistently hit ARR targets above $1M per year over the last 3 years in complex, multi-stakeholder enterprise deals.
• Deep experience designing and executing deal strategies in the contact center space — you understand the buyers, the competitive dynamics, and what it takes to win.
• Experience supporting the growth of large, fast-moving B2C organizations across Banking, Insurance, Healthcare, Travel and Hospitality, and Telecom. You know how these companies buy and what they care about.
• Comfortable leading high-visibility customer engagements — Customer Advisory Boards, industry conferences, product launches, and executive briefings.
• Skilled at gathering and distilling market intelligence across industry trends, competitive dynamics, customer needs, and prospect signals, and turning it into sharper strategy.
• Fluency in contact center KPIs and QA and coaching processes. You speak the language of the buyer.

Why You’ll Love It Here

• Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
• Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
• Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
• Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
• 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
• Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
• Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
• Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees

Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.

Salary Range

The base salary for this role is $150,000 to $160,000, with a matching variable that brings total OTE to $300,000 to $320,000 per year. Compensation may vary based on a candidate's qualifications, skills, and experience.

Base pay is one part of the total package. This role is also eligible for equity (stock options) and additional performance-based incentives. The range above is a target — actual compensation reflects the Company's practices and the individual hired.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.