Principal Product Designer

NICE develops the CXone software platform for customer experience management.

Germany - Berlin Posted 10d ago crmcustomer-experience

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Principal Technical Product Designer — NiCE Cognigy

At NiCE, we don't limit our challenges. We challenge our limits. We're ambitious, we're game changers, and we play to win.

The role

We're hiring a Principal Technical Product Designer to own design quality across our enterprise AI platform. We operate like a startup inside NiCE — fast, scrappy, hands-on.

In our world, PMs design and prototype with Claude. Your leverage is twofold: build a strong design system that lets the product team scale, and bring deep design craft to our hardest, most complex problems. You set the bar, govern quality, and keep the experience coherent without sitting in every decision.

You'll work at the frontier of enterprise AI — agent configuration, conversation design, voice pipelines, evaluation and tracing tooling, real-time orchestration. You need to go deep on how AI tooling actually works.

Reports to the Director of Product.

Who you are

Passionate about AI, with strong opinions on how AI tooling should look and feel.
Technical and a builder at heart. You've coded or built agents yourself — you already understand what matters.
A senior or principal product designer who has led design across complex SaaS or multi-product platforms.
You've designed AI tooling — products for building, configuring, or operating AI systems. Conversational AI or agent platforms a strong plus.
A strong IC who can go deep on their own to understand context and drive to a consistent outcome.
Fast and scrappy — comfortable in ambiguity, biased to ship.

Bonus points for

Owning a design system end to end — definition, adoption, governance.
Conversational AI, agentic systems, or complex workflow tooling.

We value design judgment and demonstrated impact over years on a CV.

Why this role is unique

Direct influence over the experience of a leading enterprise AI platform — agentic systems, voice interfaces, evaluation tooling, real-time orchestration — with strong prototyping support already across the team.

Requisition ID: Reporting into:11237

Director - Product Management

Job type: Individual contributor.

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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