Lead QA Architect

NICE develops the CXone software platform for customer experience management.

USA - Sandy, UT Posted 2mo ago crmcustomer-experience

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

At NICE, we are evolving NiCE’s flagship product suite, recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS), delivering scalable, cloud-native solutions that power complex customer engagement and business workflows. We are looking for a Lead QA Architect to define how quality is engineered across this microservices-based platform.

In this role, you will work closely with Product Management, Architects, and Engineering teams to design and implement scalable quality architecture across distributed systems. You will play a critical role in shaping how systems are built, tested, and integrated — ensuring performance, reliability, and scalability at scale. This is a highly collaborative, global role where you will partner with teams across regions to drive technical excellence and continuous improvement.

How will you make an impact?

Define and evolve quality architecture for new product innovations in collaboration with Product and Architecture teams
Design and ensure robust integrations across microservices and systems within the NICE platform
Select and implement the right patterns, frameworks, and tools, particularly within the AWS ecosystem
Set technical direction end-to-end, partnering closely with engineering teams to embed quality into design and development
Drive long-term improvements in system quality, scalability, and reliability
Act as a technology evangelist, promoting best practices and raising the bar for engineering excellence
Contribute to the adoption of AI within products and internal processes
Collaborate with a global network of engineers and architects to influence platform-wide outcomes

Have you got what it takes?

8+ years of experience in software engineering, quality engineering, or related roles
3+ years of experience in an architect or technical leadership capacity, defining system-level or quality architecture
Strong programming experience with PHP and JavaScript
Deep knowledge of AWS services, including:
- ECS, EKS, EC2
- SQS, Kinesis, Lambda
- ElastiCache, RDS, Kafka
Experience working with OpenSearch or similar technologies
Strong understanding of CI/CD pipelines, automation frameworks, and quality engineering practices
Expertise in microservices architecture, including:
- Domain-Driven Design (DDD)
- Clean Architecture principles
Proven ability to define and influence system-wide quality and architecture decisions across distributed systems
Experience working in complex integrations across multiple services or platforms
Strong collaboration and communication skills, with the ability to influence across teams and stakeholders

Why Join Us?

At NiCE, we don’t just connect systems—we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem.

If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our UT office located at 75 West Towne Ridge Parkway, Sandy, Utah 84070 https://www.nice.com/company/global-locations

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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