Product Manager - Institutional Onboarding & Verification

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team

You'll join the Institutional Access and Issuance portfolio, responsible for building the infrastructure that enables institutions to access Luno across business lines and regions. This portfolio serves Luno Institutional and Blocktower simultaneously, the work you do here is the foundation everything else depends on

The role in a nutshell:

You own the product surface for institutional onboarding. That means getting institutions through KYB faster, with less manual effort, and at a fraction of current abandonment. You're removing the friction that's costing us real revenue and blocking the rest of the portfolio from scaling

Your mission will be:

• Own the Sumsub KYB integration end-to-end: Luno Institutional, Blocktower, and global onboarding via Bermuda
• Cut time-to-onboard from 9 days to 2; reduce abandonment from 71% to 40%
• Work directly with compliance, legal, and country teams to navigate what "global access" actually means in practice
• Build the feedback loops that tell us whether onboarding is working, and fix it when it isn't
  
  

A little about you: 

• You understand what it means to build for regulated customers, not just end users
• You're comfortable in ambiguity at the intersection of product and compliance, you don't wait for someone to define the problem for you
• You know how to quantify drop-off and translate that into prioritisation decisions your pod can act on
• You’re comfortable quantifying and prioritizing rigorously 
• You've managed third-party vendor integrations and know how to hold a partner accountable
• Strong stakeholder communication: you can synthesise a compliance or business decision into something an engineering team can build against. Similarly, you can translate revenue goals into meaningful, measurable work for your team
• Experience working with engineering teams in an Agile manner for continuous delivery, both to integrate with third-parties, and in developing new fintech and/or crypto products
• Proven experience working with multi-disciplinary teams to both create and implement a strategy of your own making, preferably in the fintech or crypto industry

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary caregiver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day, in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.