Manager, Client Services

The Opportunity

Kargo is hiring a Client Services Manager to own the day-to-day execution and client experience across a shared book of direct and programmatic accounts. This role is the connective tissue between clients and Kargo's internal teams—ensuring campaigns launch correctly, perform to goal, and create the conditions for retention and growth. This is a hybrid role requiring onsite presence 4 days per week.

The Daily To-Do

• Guide assigned accounts through the full campaign lifecycle—kickoff through delivery—ensuring campaigns execute on time and on spec without delays, missing assets, or escalations
• Build warm, responsive, trust-based client relationships so clients view Kargo as a reliable partner, not a vendor to manage
• Deliver performance reports on schedule with clear takeaways that help clients understand what's working and what to do next
• Catch discrepancies in assets, tags, and reporting before they become client issues, and track open items across multiple accounts without dropping threads
• Proactively identify and flag upsell and renewal opportunities, handing them to sales or senior CS with enough lead time to act
• Route demand-side needs, revenue blockers, and client feedback to the right internal teams quickly and clearly, keeping campaigns on track
• Collaborate with sales, operations, creative, and senior CS team members—sharing context freely and following through on shared commitments

Qualifications

• 3+ years of experience in digital media, ad tech, or a client-facing role in agency planning, buying, or ad operations
• Working knowledge of direct and programmatic campaign mechanics, including trafficking, tagging, and asset collection
• Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization
• Strong written and verbal communication skills, including the ability to build and deliver clear client-facing presentations
• Familiarity with digital media metrics and industry terminology
• A proactive, detail-oriented approach—identifying issues early, asking the right questions to unblock yourself, and managing competing priorities without losing clarity on what needs to happen next
• Preferred: experience working across cross-functional teams (sales, operations, creative) and exposure to campaign troubleshooting in direct or programmatic environments