Customer Service Representative, Carson Dellosa

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our Carson Dellosa Customer Care team. Carson Dellosa, our print division, offers classroom decor, workbooks, readers, hands-on learning, and so much more to inspire learning everywhere. 

In this role, you will efficiently and accurately process orders, and you will use your communication skills to effectively explain solutions to our customers. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our products.

This position requires you to be in our Carson Dellosa office in Greensboro, NC.

WHAT YOU’L BE DOING

• Develop and maintain knowledge of our products, pricing, promotions, and company values to best support our customers 
• Process customer orders accurately using our ERP and order management systems
• Promptly answer customer inquiries across phone, email, Salesforce, and our e-commerce platforms
• Log customer interactions in Salesforce, track ongoing issues, and follow up to ensure full resolution
• Assist online customers with order placement, order status, shipping inquiries, returns, and product questions
• Monitor and resolve issues related to online orders, including payment, inventory availability, shipping, and website-related questions by partnering with internal teams
• Set up new customer accounts, update contact records, and ensure all logs are precise and complete
• Provide exceptional customer service by communicating professionally and effectively with customers both verbally and in writing
• Collaborate with Sales, Operations, Distribution, and other departments to resolve customer issues and improve the overall customer experience
• Help improve processes by sharing ideas with management
• Demonstrate flexibility to work overtime or adjusted schedules as business needs require
• Maintain a clean and safe work environment by following all established safety policies and immediately reporting unsafe conditions or incidents

WHAT WE’RE LOOKING FOR

• Bachelor’s degree
• 1–2 years in a related role, experience with online marketplaces like Amazon and Walmart is preferred
• Strong communication and interpersonal skills with ability to build positive relationships with both internal teams and external customers
• Ability to handle customer inquiries tactfully and resolve issues effectively
• Experience providing administrative support in an office environment
• Highly organized, detail-oriented with the ability to exercise good judgment in decision making
• Quick learner who demonstrates initiative
• Energetic, positive person who works well with others
• Ability to prioritize tasks and work efficiently