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Territory Manager

InStride Health

InStride Health delivers specialty anxiety and OCD care for kids, teens, and young adults, combining research-backed care and technology to expand access and improve outcomes.

Remote Remote, MA Posted 13d ago mental healthhealthtechpediatric care
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About Us

InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.

Team InStride Health: Our Core Values

  • Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated. 
  • Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
  • Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
  • Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role

InStride Health is entering an exciting period of rapid growth as we continue expanding access to specialty pediatric anxiety and OCD care across the country. We are seeking a Territory Manager to support provider partnerships and referral growth across newly launched and emerging states, including but not limited to Texas, Florida, Georgia, North Carolina, New York, and Arizona.

This is a fully remote (work-from-home) position. All provider outreach, relationship management, presentations, and business development activities are conducted virtually using phone, email, video conferencing, webinars, and other digital engagement tools.

In this entry-level role, you will focus on the foundational execution of our growth strategy by identifying prospective referral partners, introducing them to InStride's mission, and providing high-touch support to existing referral sources. You will establish InStride's presence in developing markets by building meaningful provider relationships, educating referral partners on our evidence-based care model, and serving as a trusted virtual resource for healthcare professionals and community organizations. You will work under the guidance of senior growth leaders while collaborating cross-functionally to improve access to care for children, adolescents, young adults, and their families.

Responsibilities include, but are not limited to:

Outreach & Awareness

  • Conduct daily virtual outreach via phone, email, and video meetings to pediatric practices, behavioral health providers, hospitals, schools, and community organizations to introduce InStride's services.
  • Identify and engage prospective referral partners across assigned emerging markets.
  • Build awareness of InStride's clinical model and referral process.

Relationship Support

  • Maintain a consistent cadence of virtual meetings and follow-up with established referral partners.
  • Serve as a trusted point of contact by ensuring providers have the educational materials, resources, and information they need to confidently refer families.
  • Foster long-term provider relationships through proactive communication and responsiveness.

Presentations & Education

  • Confidently deliver InStride's value proposition through virtual presentations to clinical staff, referral coordinators, schools, and community organizations.
  • Facilitate webinars and other virtual educational events to increase awareness and engagement.

Virtual Market Development

  • Support the growth of newly launched and emerging markets by identifying opportunities to expand provider relationships and referral networks.
  • Gather market insights and share trends, challenges, and opportunities with internal stakeholders.

Data Management

  • Maintain accurate records of outreach activities, provider interactions, referrals, and relationship status within our CRM.
  • Track outreach activity and referral trends to support territory planning and performance.

Cross-Functional Collaboration

  • Partner with the Clinical and Admissions teams to ensure a seamless referral experience and warm handoff for referred families.
  • Collaborate with Marketing, Product, Engineering, and Client Success teams to improve the referral experience and support market growth.

Market Feedback

  • Gather and communicate referral partner feedback to help improve provider experience, referral workflows, and InStride's solutions.
  • Serve as the voice of providers within assigned emerging markets.

What You Need to Succeed in the Role

Experience: 1–3 years of experience in healthcare outreach, provider relations, business development, customer-facing healthcare roles, healthcare operations, or sales.Communication: High empathy and exceptional verbal and written communication skills.Comfortable building relationships virtually and presenting confidently to a variety of audiences.Passionate about creating meaningful connections and educating others.Organization

    • Strong follow-through skills with the ability to manage a high volume of outreach and maintain an organized CRM.

    • Excellent time management and ability to prioritize competing responsibilities.

Growth Mindset

    • Curious, coachable, and motivated to learn complex healthcare markets.
    • Thrives in a fast-paced, collaborative, and mission-driven environment.

Location

    • Must reside in one of InStride's newly launched or emerging states, including but not limited to, Texas, Florida, Georgia, North Carolina, New York, or Arizona.
    • This is a fully remote position with no routine travel required.

Tech Savvy: Comfortable learning and utilizing CRM platforms, video conferencing technology, Microsoft Office, Google Workspace, and reporting dashboards.

The expected annual base salary for this role is $80,000–$90,000. Actual starting salary will be based on skills, experience, and other factors. In addition to base compensation, this role offers a target performance-based bonus.

Why Join Our Team

  • Generous benefits package (401k with match, Flexible PTO, paid holidays, paid service days, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
  • Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
  • Chance to make a far-reaching impact by helping children and families access desperately-needed, evidence-based care
  • Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem
  • Fully virtual: work from the comfort of your home with periodic in-person retreats

Commitment to Diversity, Equity, Inclusion, & Belonging (DEIB)

We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health:

  1. Providing high quality patient care to families. We are in a privileged position to support families during a vulnerable time in their lives. We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted.
  2. Building a mission-driven business that lasts. Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency.

We invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.

Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly ([email protected]) to verify its authenticity.

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