IT ERP Analyst, OTC

IT ERP Analyst, OTC

Location: Apodaca, Nuevo Leon, or Sau Paulo, Brazil, or Campinas, Brazil.

One of the pillars of our North American division is spread across different sites where a blend of manufacturing and fabrication occurs. At each location we pride ourselves on exemplary safety and employee-first standards, as we pioneer production processes to be best in class. It is our focus on quality and growth that makes us an employer of choice and helps us maintain our culture of excellence.

Position Overview

The IT ERP Analyst, OTC serves as the functional subject matter expert for SAP S/4HANA Order-to-Cash (OTC) processes, supporting the design, implementation, optimization, and ongoing maintenance of critical business solutions. This role partners closely with business stakeholders, cross-functional IT teams, and external vendors to deliver scalable and efficient OTC capabilities, ensuring seamless integration between SAP and connected systems.

This position plays a key role in driving operational excellence, process standardization, and continuous improvement initiatives that directly support business objectives, customer satisfaction, and organizational growth.

What You'll Do

• Act as the primary functional expert for SAP S/4HANA Order-to-Cash processes, including sales order management, pricing, delivery processing, billing, credit management, collections, and customer master data.
• Collaborate with business stakeholders to gather, analyze, document, and translate business requirements into functional specifications and system solutions.
• Configure and support SAP SD/OTC functionalities, enhancements, and business processes while ensuring alignment with organizational objectives and best practices.
• Lead and support integrations between SAP and external systems such as CRM platforms, e-commerce solutions, trading partners, and other third-party applications using IDocs, EDI, middleware, and APIs.
• Troubleshoot functional and integration issues, perform root cause analysis, and implement sustainable corrective actions to minimize business disruption.
• Partner with supply chain, logistics, finance, and master data teams to ensure data integrity, governance, and process alignment across the Order-to-Cash landscape.
• Participate in system implementations, upgrades, testing, release management, change control, and go-live support activities.
• Develop training materials, process documentation, and knowledge-sharing resources while providing ongoing support to end users and key stakeholders.
• All other duties as assigned.

Who You Are

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field.
• Minimum of 5+ years of experience supporting SAP SD/OTC processes, including hands-on configuration and business process analysis.
• Experience working within SAP S/4HANA environments and participating in at least one full lifecycle implementation project.
• Strong knowledge of Order-to-Cash processes, including order management, pricing, delivery, billing, and credit management.
• Experience supporting integrations between SAP and external applications utilizing IDocs, EDI, middleware solutions, or APIs.
• Demonstrated ability to translate business requirements into functional designs and collaborate effectively with technical development teams.
• Strong analytical, troubleshooting, and problem-solving skills with a focus on continuous improvement.
• Excellent verbal and written communication skills, with the ability to engage both technical and non-technical stakeholders.
• Experience working in cross-functional, global environments while managing multiple priorities and deadlines.
• SAP SD certification, S/4HANA experience, manufacturing industry experience, or exposure to Advanced ATP, Fiori, BRF+, AIF, or AI-related technologies is preferred.

What's in it for you?

• Generous benefits package including medical, dental, vision, life, disability
• A company culture that prioritizes internal development and professional growth
• Time off with pay
• Paid parental leave
• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.