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QA Communication Specialist

Growetalents

An international online gaming company offering sports betting and casino services with a significant presence in Latin America, developing its own casino games and operating proprietary CRM, CS, and back-office platforms.

Growetalents is the employer — EngRadar is a job radar, not a recruiter. We track this posting from their own careers page and send you straight there; we never handle applications or CVs.

Europe Posted 15d ago gamingcasinosports betting
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Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth. Perfect for those who aim to:

  • Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email);

  • Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;

  • Track response times and ensure communication SLAs are met;

  • Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations);

  • Escalate critical issues and follow up until they are resolved;

  • Provide structured feedback to managers based on QA reviews;

  • Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);

  • Maintain a record of recurring mistakes and systemic issues within the team;

  • Prepare regular reports on communication quality and team discipline;

  • Initiate and support process improvements that impact partner communication quality.

Experience you’ll need to bring:

  • Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;

  • Ability to write clearly, concisely, and professionally;

  • Fast learner, ready to dive into the specifics of affiliate and iGaming domains;

  • Upper-Intermediate level of English.

It's a perfect match if you have those personal features:

  • Strong sense of responsibility and ownership over quality;

  • Ability to provide tactful and constructive feedback;

  • System-oriented mindset and focus on process clarity;

  • Capability to remain neutral and objective in evaluations;

  • Stress resilience and confidence in handling sensitive or conflict cases;

  • Proactive attitude and willingness to suggest improvements, not only report issues.

Our clients offer competitive benefits to support your professional and personal growth, including:

  • Health & Wellness Focus;

  • Global Medical Coverage;

  • Growth Opportunities;

  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

  • Performance-Driven Rewards;

  • Dynamic Work Environment.

Apply, and let your growth journey begin.

Posted by Growetalents on their own careers page — you apply directly, no recruiter in between. View original / apply →

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