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VIP Customer Support

Growetalents

An international online gaming company offering sports betting and casino services with a significant presence in Latin America, developing its own casino games and operating proprietary CRM, CS, and back-office platforms.

Growetalents is the employer — EngRadar is a job radar, not a recruiter. We track this posting from their own careers page and send you straight there; we never handle applications or CVs.

Sao Paulo Posted 26d ago gamingcasinosports betting
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Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to:

  • Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;

  • Provide personalized, high-quality support to VIP customers;

  • Be the main point of contact for assigned high-value clients;

  • Build and maintain strong, long-term relationships with clients;

  • Handle inquiries, issues, and escalations across different brands within the company;

  • Adapt communication style and service standards according to each brand’s guidelines;

  • Maintain in-depth knowledge of each brand’s products, services, and promotions;

  • Work flexible schedules and adapt to changing workloads;

  • Meet KPIs related to response time, customer satisfaction, and retention;

  • Provide 24/7 VIP support, including night shifts.

Experience you’ll need to bring:

  • Previous experience in customer support will be a strong advantage;

  • Experience in the gambling industry will be a major plus;

  • Experience working with VIP customers or high-value clients will be an advantage.

It's a perfect match if you have those personal features:

  • Active and proactive;

  • Communicative and people-oriented;

  • Flexible and adaptable to change;

  • Open-minded and ready for new challenges.

Our clients offer competitive benefits to support your professional and personal growth, including:

  • Health & Wellness Focus;

  • Global Medical Coverage;

  • Growth Opportunities;

  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

  • Performance-Driven Rewards;

  • Dynamic Work Environment.

Apply, and let your growth journey begin.

Posted by Growetalents on their own careers page — you apply directly, no recruiter in between. View original / apply →

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