Customer Support Team Leader (Argentina)

• Lead and oversee Customer Support operations for an assigned region, managing and supporting Supervisors and their teams of agents;

• Define and execute regional customer support strategies aligned with company objectives, service standards, and growth targets;

• Monitor overall team performance, ensuring productivity, quality, and compliance across all support channels (chat, tickets, calls);

• Analyze operational data and key performance indicators (KPIs) to identify trends, risks, and opportunities for improvement;

• Provide strategic guidance and coaching to Supervisors, supporting their development and leadership effectiveness;

• Collaborate closely with cross-functional stakeholders (Product, Payments, Compliance, Risk, and Operations) to improve customer experience and issue resolution;

• Oversee handling of high-level escalations and critical incidents, ensuring timely and appropriate resolutions;

• Lead regional projects and initiatives aimed at improving efficiency, customer satisfaction, and operational scalability;

• Manage regional planning, capacity forecasting, and resource allocation;

• Prepare and present performance reports, insights, and strategic recommendations to senior management.

• Proven experience in a Team Leader, Operations Manager, or Senior Supervisory role within customer support or iGaming environments;

• Demonstrated experience managing Supervisors and multi-level support teams;

• Strong understanding of customer support operations, KPIs, and service quality frameworks;

• Advanced analytical skills with the ability to interpret data, identify patterns, and drive strategic decisions;

• Experience working with CRM systems, ticketing platforms, and performance analytics tools;

• Knowledge of industry regulations, compliance standards, and best practices is a strong advantage.

• Strategic thinker with a strong business and customer-centric mindset;

• Confident leader capable of influencing and aligning Supervisors and teams toward shared goals;

• Highly analytical, detail-oriented, and comfortable making data-driven decisions;

• Proactive, solution-oriented, and able to anticipate challenges before they arise;

• Calm and resilient under pressure, especially when managing large teams or regional incidents;

• Strong sense of ownership and accountability for regional performance and outcomes;

• Adaptable and comfortable working in a fast-paced, constantly evolving environment;

• Excellent organisational, prioritisation, and time-management skills;

• Collaborative and transparent communication style, fostering trust and engagement across teams.

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment;

Apply, and let your growth journey begin.