Senior User Researcher

About Formlabs:

A 3D printer is one of the most demanding machines you can build.

Lasers, optics, precision motion, thermals, airflow, materials handling, chemistry, sensing, controls, and software all have to work at micron-scale precision, for thousands of layers, with almost no tolerance for error. Making that work reliably is an extraordinary engineering problem.

That’s what we do.

At Formlabs, we’re building 3D printers that are changing the way things get made. We have the smartest minds across every engineering discipline, and the technology they’re building is deployed at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA.

Your Impact: 

We’re looking for a Senior Product Researcher to own how Formlabs understands its customers and markets. You’ll set the research agenda that shapes our roadmap, combining customer insight, competitive intelligence, and sales data into a clear point of view on where we should invest. Working directly with product leadership, R&D, and sales and marketing, you’ll lead the strategic studies behind our biggest product bets, build the systems that keep the company close to its customers, and turn evidence into decisions that leadership acts on.

If you’re energized by the idea of making the impossible happen, come join us as a Senior Product Researcher.

The Job:

• Own the product research roadmap. Partner with product and R&D leadership to identify the highest-stakes open questions, then design and run the studies that answer them
• Assist product managers in sizing markets, building business plans, and developing product strategy.
• Identify new areas of opportunity for Formlabs that are adjacent to what we are doing today. Propose product concepts that capture these new opportunities.
• Own the recurring insight programs, including NPS and CSAT, quarterly customer insights, feedback triage, and win/loss analysis. 
• Lead alpha and beta programs for major launches. Recruit and manage customer cohorts and synthesize feedback into clear fix-before-launch recommendations.
• Track post-launch performance and market reception. Work with distributors and end customers to find out what’s working and what isn’t.
• Raise the research bar across the team. Mentor other researchers and PMs on research methods.

You:

• 7+ years of experience in product research, user research, market research, or product strategy, with a track record of research that changed what a company built.
• Fluency in both qualitative methods (interviews, field visits, contextual inquiry) and quantitative methods (survey design, segmentation, data analysis).
• Strong analytical skills, including Google Sheets or Excel.  Experience with business systems for insights and reporting, such as Salesforce and Data Studio.
• Able to turn complex, ambiguous evidence into a clear recommendation and defend it.
• Comfortable owning research programs end to end and influencing teams you don’t manage.

Bonus skills

• Experience leading research for hardware or physical products, ideally in industrial, consumer, or medical markets.
• Background in high-growth B2B tech or hardware environments.
• Familiarity with manufacturing or 3D printing.

Our Benefits & Perks:

• Unlimited 3D printing with any Formlabs material on any Formlabs printer
• An equity program that will let you build wealth through RSUs
• Healthcare coverage (medical, dental, vision) that includes a totally free employee-only plan, effective starting on your first day on the job
• 401K matching with no vesting or tenure requirement
• Generous parental leave (fully paid up to 16 weeks)
• Flexible time off so you can take time when you need it
• Six-week fully paid sabbatical after hitting tenure milestones (with the option to take an additional six weeks after that)
• Free on-site parking & pre-tax commuter benefits
• Free on-site lunch, snacks, beverages, treats, beer kegs, and employee-favorite local coffee and espresso
• Self-driven professional development opportunities like conferences, trade shows, and hackathons
• One-of-a-kind activities and events like monthly socials, the annual weekend summer camp, a can’t-miss company hackathon, and lots of other social opportunities

You don’t need to check every box to apply for a role. If you love working with hardware, spending time with smart people, solving hard problems, and winning, we want to hear from you.

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Our Candidate AI Guidelines are available here. Please give them a read.