Ops Coordinator, Asia

Consumers are increasingly asking if the brands they trust are “sustainable” – that is, produced under acceptable social, economic and environmental practices. Companies have responded by setting targets for becoming “100% sustainable”. However, traditional approaches for verifying sustainability face challenges reaching farmers that are too small, too remote, or informally organized. Enveritas (www.enveritas.org) is building solutions for smallholder coffee farmers that are currently beyond the reach of existing sustainability certification or verification approaches. We have developed a rigorous, scalable and transparent method of verification that works in this “underserved space.” This verification is the backbone of our Responsible Sourcing platform that helps companies meet their sustainability targets by investing in the areas that need it most.

Enveritas is looking for an Operation Coordinator (Ops Coordinator) to join our global team and support our operations in Asia. The role is based in Indonesia and will focus primarily on our Indonesian programme - covering both coffee and cacao, and the largest and one of the most complex in the region - while also providing data quality and analytical support to other Asian origins such as India, China, Laos, Papua New Guinea and Timor-Leste as programme needs shift through the year.

With support, the Ops Coordinator will be managing, analyzing, and cleaning data on a real-time basis, providing feedback to field teams, and collaborating with members of the Enveritas global team who come from a variety of backgrounds. The Ops Coordinator position reports to Indonesia Country Lead. It is a fully remote position based in Indonesia, with the ability to travel domestically to coffee- and cacao-producing regions and occasionally to other countries in the region.

This position will have the backing of a global team with deep experience in coffee sustainability and technology to help you reach your goals. Enveritas offers a fun, open environment with exciting new work, the opportunity to gain technological skills, and the opportunity to travel across coffee and cacao regions - from Sumatra, Java, Sulawesi, Bali and other areas to origins across the wider Asia-Pacific.

Data Quality Process

• Monitor the quality of data collected daily and communicate issues to the respective Field Coordinators
• Manage and supervise the Quality Control Officers (QCOs) in Indonesia, and review the daily QC reports, close-out and retraining materials they produce
• Follow up daily with Field Coordinators to correct rejected surveys and resolve issues and monitor completed surveys and check for bad data or erroneous randomization protocols
• Support close-out and finalization of data, including contextual insights about coffee and cacao regions
• Manage the backcheck survey process and supervise backcheck person(s) for the country/region

Survey Delivery and Field Operations

• Support the delivery of the survey collection process in Indonesia, working closely with the Country Lead and field operations team
• Support the coordination of list-based verification, including Key Sustainability Clusters

Developing Tools

• Test and help to design Data Quality tools and survey questionnaires using smartphones
• Support customization and translation review of smallholder, list-based and backcheck surveys for Indonesia
• Collaborate with the Asia Data & Insights team to develop and improve Data Quality protocols

Analysis and Insights

• Prepare and share regular analysis and statistics on the progress of data collection with country teams and the Asia operations team
• Contribute to analysis projects and stakeholder presentations using coffee and cacao verification data and insights
• Help surface the trends and insights that enable roasters, manufacturers and other supply chain actors to make data-driven sourcing decisions

Stakeholder Engagement and Partnerships

• Support the Country Lead in managing coffee and cacao stakeholder relationships in Indonesia - cooperatives, exporters, traders, farmers’ organizations, NGOs, industry associations and research institutes- by preparing materials for meetings and tracking follow-up actions
• Support the Country Lead in building connections with local partners and strengthening regional partnerships
• Help communicate key findings to stakeholders clearly and accurately, in Bahasa Indonesia and English
• Develop deep expertise in local sustainability issues in the Indonesian coffee and cacao sectors

Training

• Support the onboarding and training of Field Coordinators and enumerators; lead sessions on Data Quality
• Train the Enveritas field ops team on new survey and data quality tools as they are released
• Support the adaptation of training materials across different Asian origins and languages

Ad hoc Projects

• Support on new initiatives with the Enveritas global team of program and field operations managers, data scientists, product managers, engineers, agronomists and industry experts
• Support ad hoc special projects, which may not necessarily be related to coffee or cacao 
• Other duties as assigned, including outside of Indonesia

• Experience with data and working across teams
• Based in Indonesia 
• 1-2 years experience managing and conducting quantitative and qualitative research with strong data quality management knowledge is highly desirable
• Bachelor's degree and excellent academic record related to development studies, economics, business, statistics, plant science, forestry, or other relevant disciplines with relevant professional experience
• Strong computer skills, including proficiency in Microsoft Office and Google Docs applications, familiarity with quantitative data collection software/platforms; knowledge of Python or other programming languages beneficial but not required
• Excellent verbal and written proficiency in Bahasa Indonesia and strong working proficiency in English.
• Comfortable collaborating across time zones with a global team from a variety of backgrounds
• Familiarity with Asia- specifically Indonesia smallholder agriculture and rural field research is an advantage
• Exposure to contracts or vendor management is beneficial but not required
• Willingness to travel to coffee- and cacao-producing regions across Indonesia, and occasionally to other origins
• Clear track record of working in a fast-paced, multicultural team environment
• Excellent communication and analytical skills; flexible problem-solving attitude
• An aptitude to easily understand data, derive insights, identify bad data, and suggest improvement areas
• Quick learner and effective team-player
• Interest in learning more about coffee, cacao and agriculture

Please apply here. Feel free to contact us at [email protected] should you have any questions about the position, the interview process, or if you require any adjustments to ensure a fair and equitable application process. Questions about this opportunity or process will not reflect negatively on your application.

We recognize that people come with a wealth of experience and talent beyond what we list as qualifications. Your life experiences help build core competencies and knowledge that may be transferable to our openings. Therefore, we encourage people from all backgrounds to apply to our positions.

Our work is complex and nuanced, so the more diversity we have in the voices working on our problems, the larger of an impact our work can have for the world. Enveritas is an Equal Opportunity Employer encouraging an inclusive and diverse workforce. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each individual brings to the workplace. We are dedicated to hiring employees who reflect the communities we serve and strongly encourage qualified candidates from all backgrounds to apply.

A few notes about our communications: We are not able to reply to messages sent to staff outside of either our application process or our jobs email address, as this is unfair to other candidates. Also, Enveritas has been made aware of fake job postings by individuals pretending to hire persons seeking employment. These individuals are looking to collect personal information about you for fraudulent purposes. All legitimate Enveritas job openings are posted on our Greenhouse board at https://boards.greenhouse.io/enveritas. All recruiting emails from Enveritas team members will come through Greenhouse or from @enveritas.org. If you have any concerns about employment opportunities or contact from someone supposedly representing Enveritas, please reach out to us at [email protected].