Escalation Manager

Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.

Since public launch, Emergent has crossed $100M in ARR and grown to over 10M users across 190+ countries. We're backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.

We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

What We're Looking For:

• 3+ years of relevant experience in complex escalations, technical support, or operations roles where you made high-stakes decisions independently
• Technical problem-solver: you instinctively dive deep into logs, trajectories, and pipeline data to diagnose issues. Comfortable with SQL, debugging workflows, and understanding how AI coding platforms work
• Business judgment: you understand unit economics and balance user satisfaction with revenue protection. You think in LTV, cohorts, and churn risk, not just solving tickets
• Process builder: you build SOPs, teams, and efficiencies. Constantly identifying patterns and building scalable systems that prevent future escalations
• Crystal-clear communicator: you turn frustrated users into advocates with empathy, clarity, and professionalism. You explain complex decisions in ways that build trust
• Bachelor's degree in Computer Science, Engineering, or a related field preferred. Other degrees welcome if you demonstrate exceptional judgment, technical depth, and operational excellence

Benefits and Perks:

1. Daily Meals: Lunch and Dinner provided
2. Family Insurance: 3 Lakhs worth of coverage for you and your family
3. Unlimited Paid Time Off: Take the time you need to recharge and come back refreshed
4. Flexible Working Hours: Work arrangements that fit your life and commitments

Let's build the future of software together.