Engagement Manager Lead

About the Team

DoorDash is scaling its Canadian business at an unprecedented rate, and we are hiring a leader to be responsible for key merchant relationships, along with Manager responsibility within our wider Enterprise Post-sale and Partnerships team. You will be responsible for the strategic vision, development, and growth of our select Merchant relationships and account owner(s) across the largest restaurant groups in North America and product verticals.  You will report to the Head of Enterprise Restaurant Post-sale for DoorDash Canada. Canada is a critical piece of DoorDash’s success and has an important seat at the table, as a market that is known for innovation and ability to win. 

About the Role

As an Engagement Manager Lead on our Enterprise team, you will join a passionate team of sales and relationship managers, as we deepen our partnerships with Canada’s most strategically important merchants. You will be responsible for the ownership and growth of a subset of our largest Enterprise Restaurant partnerships, along with directly managing a select number of account managers. 

You will play a key role in the rollout of new brand partnerships, growing existing merchants (signing new products and new stores), partnering to grow business with marketing and working closely with product teams and other key internal stakeholders. You will also help to develop the strategic frameworks and operating models across the team to deliver a seamless experience to our merchant partners and post-sale team. This role is a fixed term assignment with an expected duration of 18 months.

You’re excited about this opportunity because you will…

• Develop, and grow a phenomenal team of high performing salespeople and relationship managers, with a direct report of your own.
• Own, develop and foster strategic merchant partnerships to drive sales growth across a number of levers, including marketing, store count, product and operations. 
• Develop Merchant relationships with C-suite, as well as strategy, marketing, and operations leads to provide a best-in-class partnership. 
• Work cross-functionally and serve as the liaison between our partners and DoorDash leadership, marketing, product, operations, and other functional teams.
• Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency.

We’re excited about you because you are…

• Relationship Obsessed  -- You have 8+ years experience managing complex partnerships and developing novel approaches to grow them with Senior stakeholders.
• Leadership Focused  -- You have 3+ years’ experience growing and managing a high performing team, with direct experience in account management. You feel confident working cross functionally, and are able to effectively influence to unlock the best outcomes for our Merchants and DoorDash. 
• Partnership Approach  --  You are an analytical thinker who enjoys using data to tell a story. You can seamlessly find the right balance between leveraging data and common sense to problem solve.
• Impact Driven -- You have demonstrated a natural desire to make a measurable impact on the business and have an exceptional track record..
• Multi-Disciplinary -- You are happy juggling many priorities concurrently in a fast-paced, ever-changing environment.
• AI Fluent – You are proficient in the use of AI tools and use them regularly to enhance the productivity and quality of your work. 

Nice to Haves

• High growth or early-stage startup experience.
• Proficiency in one or more AI, analytics & visualization tools  (e.g., Sigma, Excel, Claude, SQL, Chat GPT).
• Knowledge of CRM software (e.g., Salesforce).