Client Support Specialist III
Butterfly Network · Butterfly Network is driving a digital revolution in ultrasound …
Butterfly Network is driving a digital revolution in ultrasound imaging and sensing with its proprietary Ultrasound-on-Chip™ semiconductor technology and software solutions.
Butterfly Network, Inc. (NYSE: BFLY) is driving a digital revolution in ultrasound imaging and sensing with its proprietary Ultrasound-on-Chip™ semiconductor technology and software solutions. Butterfly first proved its technology in the point-of-care ultrasound market – commercializing the world’s first single-probe, whole-body portable ultrasound device, which is now on its best-selling, third-generation: Butterfly iQ3™. The Company combines its advanced hardware with cloud software and AI, an enterprise workflow solution (Compass AI™) and other offerings to drive adoption of affordable, accessible ultrasound. Butterfly also enables third-party development of imaging AI apps through Butterfly Garden™, its software development kit and AI partnership initiative.
In addition to its medical imaging products, Butterfly Embedded™ is the Company’s Ultrasound-on-Chip™ licensing and co-development program designed to enable a new wave of ultrasound-enabled technologies across non-competitive healthcare markets and beyond. Through Butterfly Embedded™, partners can build and scale novel ultrasound applications powered by Butterfly’s proprietary semiconductor chip and software platform. Butterfly’s innovations have been recognized by Prix Galien USA, Fierce 50, TIME’s Best Inventions and Fast Company’s World Changing Ideas, among other achievements.
We’re a team of bold thinkers, problem-solvers, and innovators ready to shape the future of medical imaging. Let’s build something extraordinary together!
The Staff Design Quality Engineer is responsible for supporting new hardware and software medical device product development, sustaining product line activities, and hardware customer quality activities. This individual will serve as the Design Quality Project Lead for cross-functional teams. The position reports to [Senior Manager, Quality Engineering].
On a daily basis, the Staff Design Quality Engineer will interact with R&D, Program Management, Manufacturing Operations and Engineering, Quality Management Systems, Regulatory, Clinical, Marketing, customer-facing teams, and, as appropriate, customers. The primary objective is to drive quality into product design and to support customer issue resolution.
The role will advise cross-functional teams on design controls, cybersecurity, AI/ML-enabled medical device considerations, risk management, human factors and usability engineering, verification and validation, and mitigations. The Staff Design Quality Engineer will communicate quality metrics to promote continual improvement and compliance with Butterfly Network's QMS procedures, applicable laws, regulations, standards, and guidance.
This position contributes to the development, establishment, and maintenance of design controls, quality engineering methodologies, systems, and practices that satisfy both Butterfly Network's internal requirements and regulatory agency requirements.
Baseline skills/experiences/attributes:
Ideally, you also have these skills/experiences/attributes (but it’s ok if you don’t!):
Values
Innovation is what we do. Our values are how we make it happen. Butterflies are and believe in…
Patient-Centric Innovators: Our mission is THE mission.Empowered to Impact: Every voice matters.One Team, One Goal: Unity fuels progress.Growth Champions: We embrace challenges.Action-Oriented Achievers: We follow through, every time.
Butterfly offers a hybrid work model for most positions, with team members spending two or more days a week in the office. While flexibility is key, we value in-person connections that spark creativity and teamwork. Our offices are designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers.
This hybrid role is based out of one of our NYC, Burlington MA, or SF Bay Area offices, with an in-office expectation of two to three days per week.
Compensation
Our estimated salary for this role in NYC or Burlington is around $145,000 + bonus + equity + benefits.
Our estimated salary for this role in San Francisco is around $160,000 + bonus + equity + benefits. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.
Candidates must be authorized to work in the United States. Butterfly Network will not provide immigration sponsorship of any kind for this position, including but not limited to H-1B, TN, O-1, L-1, or green card sponsorship (this includes applicants that are in the process of obtaining a greencard), now or in the future.
Butterfly Network does not accept agency resumes.
Butterfly Network is an E-Verify Company.
Butterfly Network is an equal opportunity employer. Regardless of race, traits associated with race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.
Butterfly requires security adherence responsibilities from all employees. These include: adhering to all company security policies and procedures, utilize provided company assets securely, and complete all required security awareness training programs. Safeguarding company data and systems from unauthorized access, modification, or destruction, contributing to the overall security posture of the organization. Immediately reporting any suspected or actual security incidents, including phishing attempts, malware infections, or unauthorized access, following the established incident response procedure
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Posted by Butterfly Network on their own careers page — you apply directly, no recruiter in between. View original / apply →
Butterfly Network · Butterfly Network is driving a digital revolution in ultrasound …
Butterfly Network · Butterfly Network is driving a digital revolution in ultrasound …
Butterfly Network · Butterfly Network is driving a digital revolution in ultrasound …
Butterfly Network · Butterfly Network is driving a digital revolution in ultrasound …