Specialist II, People Services (Fixed Term- Contract)

Position Summary 

The Specialist II, People Services serves as a key member of the U.S. People Services team, providing operational support across onboarding, employee lifecycle processes, immigration administration, and employee service delivery. This role is responsible for coordinating new hire logistics, administering onboarding workflows, supporting immigration compliance activities, and ensuring timely resolution of employee and manager inquiries through the People Services ticketing system. 

The ideal candidate is highly organized, customer-focused, detail-oriented, and able to manage multiple priorities while working across systems, stakeholders, and processes. Success in this role requires strong execution, the ability to follow established procedures, and a commitment to delivering an exceptional employee experience. 

Essential Duties & Responsibilities 

Onboarding & New Hire Experience 

• Coordinate end-to-end onboarding activities for new hires and international transfers, ensuring a seamless and engaging employee experience. 

• Administer onboarding workflows within Enboarder and related HR systems.  

• Monitor onboarding tasks, workflows, and completion status; proactively follow up with employees, managers, and stakeholders as needed.  

• Coordinate pre-boarding and first-day logistics, including system access requests, orientation scheduling, equipment coordination, and communication activities.  

• Maintain onboarding content, templates, and process documentation to ensure accuracy and consistency.  

• Engage with new hires via internal social media platform 

• Identify opportunities to improve onboarding processes, communications, and employee experience. 

Immigration & Compliance Support 

• Provide administrative and operational support for US immigration programs in partnership with the Immigration Program Manager and external immigration counsel. 

• Coordinate PERM recruitment posting activities, including posting, tracking, documentation retention, and audit preparation.  

• Maintain immigration records, trackers, and case documentation in accordance with company policies and regulatory requirements.  

• Assist with employee communications, document collection, and status updates throughout the immigration process.  

• Escalate complex immigration matters to appropriate subject matter experts while ensuring timely follow-up and stakeholder communication. 

People Services Operations 

• Provide excellent customer service to employees and managers, ensuring timely and accurate resolution of inquiries.  

• Resolve routine HR transactions and requests related to employee lifecycle processes, including onboarding, employee data changes, organizational updates, and employment documentation.  

• Maintain accurate employee records across HR systems and ensure data integrity.  

• Support audits, reporting activities, process documentation, and continuous improvement initiatives.  

• Develop and maintain standard operating procedures, job aids, and knowledge articles. 

• Identify opportunities for automation, simplification, and improved user experience. 

Team & Business Support 

• Provide cross-training and backup coverage for critical People Services processes 

• Participate in projects, system enhancements, testing activities, and process improvement initiatives.  

• Partner effectively with Talent Acquisition, Payroll, Benefits, People Partners, IT, Facilities, and external vendors to support employee lifecycle activities.  

• Contribute to a culture of continuous improvement, customer service, accountability, and operational excellence. 

Required Qualifications 

• Bachelor’s degree in Human Resources, Business Administration or related field. 

• 2+ years of experience in HR operations, shared services, employee services, onboarding or related HR administration 

• Experience working with HR systems and case management / ticketing platforms 

• Strong organizational skills with the ability to manage multiple priorities and competing deadlines  

• Excellent customer service, written communication and problem-solving skills 

• High attention to detail and commitment to data accuracy and process compliance. 

Preferred Qualifications 

• Experience supporting immigration processes or employment-based immigration programs 

• Experience with Enboarder, SuccessFactors or similar HR technologies 

• Experience supporting onboarding or employee experience programs within a global organization. 

Location:  

This role will be based out of our Phoenix – Elwood location until ASM’s new American headquarters building has been completed in North Scottsdale.