Strategic Account Director

We're looking for a Strategic Account Director to drive expansion revenue, deepen our footprint within our largest media and entertainment accounts, and own how we grow strategic enterprise relationships. You will partner directly with executive leadership to set account strategy, build expansion roadmaps, mobilize cross-functional resources, and close the renewals and expansions that fuel Antenna's next phase of growth. You will deepen Antenna's engagement with VP and C-suite executives at the world's largest tech and media companies, translating complex data into clear business value. You will shift from landing initial expansion to growing each enterprise account.

You will report to our VP, Client Services. Antenna is a remote-first company, and we are looking for candidates who can work during US business hours. Preferably, you should be based in a US time zone (Eastern, Central, Mountain, or Pacific).

What You’ll Do

• Own Enterprise Relationships & Revenue: Own executive relationships (VP+) at enterprise accounts to significantly grow revenue, hit renewal/expansion targets, and ensure clients realize ROI to become trusted advocates.
• Drive Strategic Account Planning: Build and own long-term strategic account plans, mapping out multi-quarter expansion roadmaps that balance short-term wins with a long-term product vision.
• Partner with Customer Success and Insights: Collaborate closely with Customer Success Managers (CSMs) as your account partners and Insights & Analytics team as your insight partners; leverage their day-to-day insights, data expertise, and user relationships to identify upsell opportunities and strategic executive intros, while hunting for new internal relationships to pass back to the CSM team.
• Lead Renewal & Deal Execution: Own the end-to-end renewal strategy with a 90-day runway, while managing client expectations and ensuring internal alignment throughout the entire deal cycle.
• Uncover & Execute New Opportunities: Conduct client discovery for advanced solutions and new products in development, running use-case and value-proposition deep dives to expand Antenna’s footprint.

Who You Are

• Enterprise & Executive Sales Expert: You have a proven track record of executing high-velocity, consultative new business sales, building multi-threaded relationships with VP and C-suite executives, and delivering white-glove service.
• Data & Product Literate: You are comfortable selling complex, multi-SKU data products and working with Product/Engineering teams. You speak the language of programming, audience measurement, and subscriber growth, translating data into the strategic questions Media & Entertainment leaders care about (launches, pricing, bundling, content slates).
• The Ultimate Collaborative Partner: You thrive in shared-ownership environments. You excel at collaborating with internal account leads and Customer Success to drive unified outcomes and expansion, bringing a mentorship approach to team members like CSMs and Insights Analysts.
• Trusted Client Advisor: You are the partner clients text when they hit a problem, and the person they introduce to their broader internal teams because you anticipate risk and manage escalations while protecting the relationship.
• Commercial & Negotiation Savvy: You negotiate effectively with a sharp understanding of business finance, budgets, contract terms, and ROI to close complex deals.

Compensation

Total annual earnings range from $225,000 - $300,000 which includes a base salary and a performance-based quarterly bonus. In addition, our incoming team member is eligible for company equity. The final compensation will be determined after evaluating a candidate’s experience, skills, etc. 

We're looking for a Customer Success Manager who will be responsible for growing and managing our most critical customer relationships. You will be an expert and an advocate of our customer’s business needs and will work to utilize the entire suite of Antenna data, metrics, and resources to meet their needs. You will collaborate regularly with the co-founders, Analytics, Product, and Sales teams to ensure Antenna is delivering on our promise to our customers and building the must-have data products.

You will report to Senior Customer Success Manager. Antenna is remote-first and welcomes applicants from anywhere in the United States.

What You’ll Do

• Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth 
• Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products. Know their workflows and challenges and where Antenna data can deliver value
• Drive new use cases and value props with our customers by laddering their business objectives to new application of Antenna data
• Collaborate with the full commercial team to expand customer relationships and execute on growth strategies. This includes tracking customer health metrics and proactively addressing them with support and in collaboration with the Antenna team
• Effectively onboard, guide, and support our customers through the full customer lifecycle. Showcase how Antenna can support strategic decision making. 
• Be the voice of the customer for the Antenna org – partner closely with the product team to provide quick but comprehensive feedback loops, give inputs that drive prioritization of new product features, etc. At the same time, fully understand the required trade offs and timelines that are needed by the product team

Who You Are

• A strong track record in customer success or client service
• Experience owning enterprise accounts and consistently exceeding retention quota
• Excellent communication especially with technical or complicated products. And, experienced with presenting to and influencing key stakeholders at all levels of an organization.
• Thrives in dynamic environments where there is change and ambiguity
• 2-4 years of relevant experience
• Bonus: You are fascinated by the new subscriber economy — streaming and the rest — and have developed deep relationships across the ecosystem
• Bonus: Previous experience working inside innovative, high-growth companies trying to disrupt the status quo
• Bonus: You have experience working with viewership data

Compensation:

Total annual earnings range from $90,000 to $120,000, which includes a base salary and a performance-based quarterly bonus. In addition, our incoming Customer Success Manager is eligible for company equity. The final compensation will be determined after evaluating a candidate’s experience, skills, etc.

Antenna Benefits:

• Work from anywhere in the US
• Competitive base salary
• Meaningful stock options
• Full healthcare benefits 
• Unlimited PTO + closed last week of December
• 401k plan with no waiting period
• Home office set-up reimbursement
• Monthly co-working reimbursement
• Monthly Health & Wellness reimbursement 
• Parental Leave policy
• And more!