Product Manager, Agent Development

What you'll do

• Build Enterprise-grade AI Agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.

• Engage with Customers: In the role, you will engage with all levels of our customers’ businesses:

  • Discover and assess their requirements.

  • Prepare and present demonstrations of Sierra’s agent.

  • Address and overcome technical challenges in the business process by working with technical counterparts.

  • Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.

  • Become trusted advisors and drive strategic technical strategies for our customers.

• Shape the Product Roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.

What you’ll bring

• 5-7+ years experience in product development of highly technical products.

• Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.

• Experience crafting and tailoring a message for potential customers, including executives.

• Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.

• Degree in a technical or related field, or equivalent professional experience.

• Strong English and Japanese communication skills.

Even better...

• AI-related experience (experience with product development for AI agents a plus).

• Some coding experience with React, Typescript, and Go.

• MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).

• Past roles that interface with end customers to influence software development.