Customer Success Manager

Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.

Account Managers make sure customers keep getting more value from Lassie over time. You’ll build relationships with doctors' offices, spot risk early, resolve issues, surface expansion opportunities, and turn customer feedback into a stronger product.

• Own customer health after launch, including adoption, satisfaction, churn risk, and expansion opportunities

• Build trusted relationships with doctors’ offices and resolve issues before they become renewal problems

• Translate customer feedback into clear asks for product, operations, and support

To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.