Technical Support Maintenance Specialist

Customer at TRACTIAN

The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do

As a Technical Support Maintenance at TRACTIAN, you will provide specialized technical assistance to our clients, focusing on solving complex engineering problems and ensuring the effective use of our software and hardware solutions. In addition to building relationships with clients, you will perform analyses of mechanical, electrical, and operational spectra, interpret technical drawings, and continuously seek opportunities for improvement to optimize client operations.