Senior Customer Success Engineer

Customer at TRACTIAN

The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, CEMEX, Bimbo, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do

As a Customer Success Engineer, your main obligations will include providing technical support and guidance to our enterprise clients. You will work closely with customers to ensure that technical aspects of our solutions are effectively aligned with their needs, contributing to account expansion, retention and high client satisfaction.