Service Manager

Mainely Tubs, New England's leading retailer and servicer of hot tubs, swim spas, and saunas for over 40 years, is looking for a friendly, driven and team-oriented Service Manager to become part of the team based in Scarborough, Maine. We are 100% Employee Owned and are growing rapidly, with showrooms in Maine, Massachusetts, New Hampshire, and Rhode Island. Mainely Tubs is proud to have been named to the list of Best Places to Work in Maine in 2021, 2022, 2023, 2024 and 2025, as well as 2025 global Dealer of the Year for the two hot tub brands that we represent, Hot Spring and Caldera.

Service Manager Position Summary

This is a replacement due to a leadership succession transition. To ensure seamless onboarding experience and long term success, there will be opportunity to work alongside the current Service Manager during this transition period and will benefit from hands-on training, operational insight and ongoing support. Position entails oversight of our growing service department, including managing and supporting our team of 30 Field Service Technicians and 3 in-house refurbishment Technicians. Our Service operations cover Maine, New Hampshire, Massachusetts, and Rhode Island, and our Service Manager will work to ensure internal and external customer satisfaction, grow Service Department revenues, develop and monitor department Key Performance Indicators (KPIs), and attract and retain outstanding talent. Our Service Manager will also oversee their direct reports, including our Service Technician Supervisors, and run our weekly meeting with our Tech Leads. Successful candidates must be experienced in Department Management, including developing and managing a budget and strategic plan, Customer Service escalations, People Management, and Financial and Operational reporting, including the use of Excel for tracking and reporting department and financial KPIs.