Vice President – Network & Data Center Management

JOB PURPOSE

Manage, operate, and maintain Aldar datacentre facilities, Network, IP Telephony, and security operations to ensure maximum uptime for users

ROLES AND RESPONSIBILITIES

Manage & monitor all datacentre’s facilities including access control, security, disaster recovery Liaise with the Facilities Department to ensure high availability and performance of all electrical, mechanical, and HVAC equipment within the datacentre Propose standards, tools, policies, and procedures pertaining to the datacentre facility management Manage the datacentre facilities to ensure support on 24x7 basis Develop new network solutions and/or improving the efficiency of current networks, Firewall, and IP Telephony Manage network performance through ongoing monitoring and troubleshooting Design, manage and control Inorganic growth, Integration, Cloud migration and critical projects Monitor, analyse, and proactively respond to trends and issues related to infrastructure Oversee complex and non-routine problems and identify resolution using a range of problem-solving techniques and computational methods Escalate issues that exceed his capability, knowledge, or experience, including external referral, to ensure effective and timely resolution Review, research, recommend, and implement cost effective products, systems, and services in cooperation with vendors (when necessary) Liaise with the System administrations Team to monitor, maintain, and troubleshoot components of the network system Organize and attend to Disaster Recovery initiatives and drills Prepare Risk Assessment (Identify relevant assets, analyse threats to assets, identify and classify vulnerabilities and evaluate and estimate risk) from a DC / DR facilities perspective Support in defining the IT Service Continuity Strategy (Prevention measures, recovery options, etc.) from a DC / DR facilities perspective Monitor and resolve day to day network, IP telephony and security issues Work with the IT technical staff and assist in definition of appropriate service level in support of network, IP telephony, security, and datacentre operations to ensure that deployed solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle Provide ongoing feedback for risk management, mitigation, and prevention Report network status to key stakeholders

RELATED YEARS OF EXPERIENCE

Min of 10+ years in Information Technology in IT Service Delivery/Management

YOE IN MANAGERIAL POSITION

Min of 2+ years in the management of IT Infrastructure in a large organization

FIELD OF EXPERIENCE

Managing complex technology systems in process driven, customer centric industries and enterprise environment. Experience with VMWare ESX is preferred

TECHNICAL AND INTERPERSONAL SKILLS

Strong understanding of network infrastructure components and concepts Strong understanding of Microsoft Windows and Linux server management and networking Experience with Cisco IP Telephony systems Experience working directly with Juniper/Aruba/Cisco routers, switches and wireless is required Experience with call centres and ACD call flow is required Strong analytical, organizational, and interpersonal skills

QUALIFICATION

Bachelor’s degree in Information Technology or Systems Engineering