Care Management Product Manager

Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

We are seeking a Care Management Product Manager responsible for driving the strategy, design, and delivery of technology solutions that support clinical care operations across the Upward Health organization. This role focuses primarily on solutions built in Salesforce Health Cloud, with occasional collaboration on integrations or workflows involving other clinical applications. The Product Manager partners closely with clinical leaders, care teams, and operational stakeholders to deeply understand pain points, translate those into operational needs into well-defined product requirements, and guide solutions from concept through delivery.

This individual works closely with the Product Development team—including Product Analysts and Salesforce Developers—to prioritize work, define acceptance criteria, manage scope, and ensure high-quality releases. The Care Management Product Manager will own the product roadmap for care management system capabilities, balancing new requests against strategic priorities while maintaining visibility into delivery progress and outcomes. The role requires strong stakeholder engagement, comfort navigating ambiguity, and the ability to establish structure and product discipline in a fast-evolving healthcare environment.

Skills Required:

• Experience managing healthcare or clinical technology products
• Strong familiarity with care management workflows and clinical operations
• Experience working with Salesforce Health Cloud or comparable care management platforms
• Ability to translate complex operational needs into clear product requirements and user stories
• Experience writing detailed acceptance criteria and working closely with engineering teams
• Strong stakeholder management and cross-functional communication skills
• Experience managing product roadmaps and prioritization frameworks
• Ability to track product performance using metrics and outcomes
• Experience managing scope, timelines, and delivery expectations
• Strong presentation and communication skills for executive and stakeholder updates
• Experience working in agile or iterative product development environments
• Ability to manage multiple projects simultaneously in a dynamic environment

Key Behaviors:

• Develop a deep understanding of clinical workflows and care team pain points to inform product strategy
• Serve as the primary product owner for Care Management capabilities, primarily within Salesforce Health Cloud
• Partner with clinical stakeholders to define requirements, document workflows, and develop clear acceptance criteria
• Translate stakeholder needs into actionable user stories and prioritized backlog items for the development team
• Collaborate closely with Product Analysts and Salesforce Developers to design and deliver scalable solutions
• Manage stakeholder expectations and proactively communicate project status, timelines, risks, and tradeoffs
• Establish clear processes for intake, prioritization, and scope management to reduce ambiguity and scope creep
• Track key metrics and outcomes to evaluate the effectiveness of delivered features and platform improvements
• Prepare presentations and status updates for leadership and operational stakeholders
• Coordinate testing, validation, and stakeholder approval for new features and enhancements
• Ensure delivered solutions align with both operational needs and broader organizational strategy

Competencies:

• Product Strategy and Roadmapping
• Healthcare Workflow Expertise
• Stakeholder Influence and Relationship Management
• Analytical Thinking and Problem Solving
• Communication and Executive Presentation
• Organizational and Project Management Skills
• Adaptability in Ambiguous Environments
• Process Design and Operational Structure
• Cross-Functional Collaboration
• Outcome and Metrics Orientation

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.