Product Manager (Diner Engagement)

With millions of diners and tens of thousands of restaurant partners around the world, OpenTable is an industry leader in online reservations. Our technology helps restaurants focus on what matters most – their guests, their teams, and their business – while giving diners a reliable, delightful way to find the perfect restaurant for any occasion.

Every OpenTable employee has a tangible impact, contributing to a global team that includes our sister brand KAYAK and its portfolio of travel products. We believe hospitality is about taking care of others, and that ethos shapes both our products and how we work together.

The Opportunity:

OpenTable is looking for an entrepreneurial, highly analytical, user-focused Product Manager to join our diner team. This role oversees both web (desktop and mobile web) and apps (iOS and Android) and touches the experience of millions of diners that come to us to discover and enjoy great restaurants.  

As our Diner Engagement PM, you’ll inherit our notification center and loyalty program. You’ll then help set our strategy to increase session starts per diner. You will work directly with a strong development team to ship world-class features and collaborate with teams from all over the company to ensure we keep our product high-quality. The right candidate will combine an AB-test-driven approach with a strong design sense and product vision.

Your Responsibilities:

• Lead the ideation, technical development, and launch of innovative products
• Establish shared vision across the company by building consensus on priorities leading to product execution
• Drive product development with a team of world-class engineers and designers
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Define and analyze metrics that inform the success of products
• Understand OpenTable’s strategic and competitive position and deliver products that are recognized best in the industry
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
• Coordinate with teams around the world from a variety of disciplines. Includes some travel, mostly within California but potentially international

Qualifications:

• 4+ years experience as a consumer PM with strong design sense and familiarity with design best practices for apps and web
• A record of success in bringing new products to market of a similar complexity (entire product flows that spans across multiple pages/ screens) and scale (at least a million users per week) across all platforms (web, iOS and Android)
• Great analytical sense and experience with defining and running AB-tests in a consumer product
• Data-centricity – a deep curiosity of metrics, the ability to identify the right metrics and track and report back on impact
• Technical background - you should be able to comfortably discuss development tradeoffs and directions with our engineering team
• User empathy and experience with running in-person user tests
• Creativity – you will have lots of fresh ideas and be hungry to test them and see the results
• A strong communicator and good listener – able to present ideas coherently and exceptional at building consensus among a diverse group (sometimes remotely)
• A team player who can collaborate with engineers, designers, and other cross-functional teams
• A global mindset and some expert knowledge on how digital products need to vary across markets while understanding the need for us to remain a scalable business
• A strong vision of the way the world should be, and the ability to apply the scientific method to see if you’re right
• Passion for producing digital experiences people love, food and dining out and deep knowledge of OpenTable’s business and products. Any restaurant or hospitality experience is a plus, whether it was managing a fine dining restaurant or working as a hostess in college. 

Benefits and Perks

• Generous paid vacation + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.